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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and motivating workplace.
- Benefits: Competitive salary, recognition, and opportunities for personal development.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and strategic planning required.
- Other info: Dynamic environment with strong career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, Å KODA, Volkswagen passenger cars, and Commercial Vehicles. TPS has a national network of Centres and a management team that creates a motivating and inclusive workplace.
About the Role
As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, ensuring excellence in customer service and developing strategic plans.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and set challenging but achievable goals.
- Ensure the team is motivated, recognised, and incentivised.
- Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and implement a succession plan.
- Create and maintain a customer-centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues and implement sales plans.
- Regularly monitor business performance, identify opportunities for improvement, and take action for any deviations.
- Analyse internal and external market data to understand potential sales opportunities.
- Work to achieve agreed business plan and budget, controlling costs within agreed parameters.
- Ensure compliance with business standards and processes, financial, legal, and ethical guidelines.
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
Requirements
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- A passion for providing a great customer service experience and the automotive industry.
- Ability to communicate effectively and build strong relationships with key stakeholders.
- Experience in devising strategies and implementing plans.
- Ability to provide an exceptional customer service experience.
- Ability to plan strategies and activities to grow and develop a business.
- Sales focused and results orientated.
- High degree of IT literacy and proficient user of MS Office.
- Management experience.
Locations
Centre Manager - Coventry employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to TPS. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your achievements and how they relate to the Centre Manager role. Use specific examples that highlight your leadership and customer service experience.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research TPS, understand their values, and think about how you can contribute to their success. Be ready to discuss how you would motivate your team and achieve business objectives – they’ll love your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us. So, hit that apply button and let’s get started on this journey together!
We think you need these skills to ace Centre Manager - Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your experience in leading teams and achieving business targets, especially in a B2B environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about the opportunity at TPS and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've motivated teams, improved customer satisfaction, or driven sales growth. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at TPS
✨Know Your TPS Inside Out
Before the interview, make sure you research TPS thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or achieved business targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Emphasise your passion for customer service during the interview. Be ready to discuss how you've created a customer-centric culture in previous roles and how you plan to maintain high levels of customer satisfaction at TPS.
✨Prepare for Strategy Discussions
Since the role involves devising strategies and implementing plans, think about how you would approach this at TPS. Be prepared to discuss your ideas on increasing sales revenues and improving business performance based on market data.
