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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and motivating workplace.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and strategic planning required.
The predicted salary is between 40000 - 50000 £ per year.
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
What will you be doing?
- As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
- Ensure the team is motivated, recognised and incentivised.
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and put a succession plan in place.
- Create and maintain a customer centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans.
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
- Analyse internal and external market data to develop an understanding of the potential sales opportunities.
- Work to achieve agreed business plan and budget controlling costs within agreed parameters including Gross Margin levels.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
Requirements
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- A passion for providing a great customer service experience and the automotive industry.
- Possess the ability to communicate effectively and build strong relationships with key stakeholders.
- Be experienced at devising strategies and implementing plans.
- The ability to provide an exceptional customer service experience.
- Ability to plan strategies and activities to grow and develop a business.
- Be sales focussed and results orientated.
- Have a high degree of IT literacy and a proficient user of MS Office.
- Management experience.
Centre Manager - Derby in Chesterfield employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Derby in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to TPS. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, bring along examples of your past successes. Use real numbers and stories to illustrate how you’ve led teams and achieved targets.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to TPS Centres and express your interest in working with them. A friendly email or call can go a long way in making you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the automotive industry and customer service strategies. Consider taking short courses or certifications that can boost your profile. It shows you’re committed to personal development, which is something TPS values!
We think you need these skills to ace Centre Manager - Derby in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your experience in leading teams and achieving business targets, especially in a B2B environment. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about the opportunity to manage a TPS Centre and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve motivated teams, improved customer satisfaction, or increased sales. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at TPS
✨Know Your Stuff
Before the interview, make sure you understand TPS and its role within the Volkswagen Group. Familiarise yourself with their products and services, especially how they support independent garages. This knowledge will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer-Centric Mindset
Emphasise your passion for customer service during the interview. Think of specific instances where you went above and beyond to ensure customer satisfaction. This will demonstrate that you align with TPS's commitment to creating a customer-centric culture.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and TPS's future plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.