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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and ensure excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company that values teamwork and customer satisfaction.
- Qualifications: Proven leadership skills, passion for customer service, and experience in strategy implementation required.
- Other info: Management experience and strong IT skills are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
- Ensure the team is motivated, recognised and incentivised.
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and put a succession plan in place.
- Create and maintain a customer centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans.
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
- Analyse internal and external market data to develop an understanding of the potential sales opportunities.
- Work to achieve agreed business plan and budget controlling costs within agreed parameters including Gross Margin levels.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
About the Role
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Essential Skills
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- A passion for providing a great customer service experience and the automotive industry.
- Possess the ability to communicate effectively and build strong relationships with key stakeholders.
- Be experienced at devising strategies and implementing plans.
- The ability to provide an exceptional customer service experience.
- Ability to plan strategies and activities to grow and develop a business.
- Be sales focussed and results orientated.
- Have a high degree of IT literacy and a proficient user of MS Office.
- Management experience.
Centre Manager - Medway employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Medway
✨Tip Number 1
Familiarise yourself with the TPS brand and its values. Understanding the company's mission and how it operates will help you align your management style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B environments. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your ability to motivate and achieve targets will demonstrate your suitability for the Centre Manager position.
✨Tip Number 4
Stay updated on market trends in the automotive sector. Being knowledgeable about current challenges and opportunities will show your commitment to driving sales and improving customer satisfaction.
We think you need these skills to ace Centre Manager - Medway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and ability to motivate teams. Include specific examples of how you've achieved business targets in a B2B environment, as this is crucial for the Centre Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the automotive industry. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience in developing strategic plans and managing performance.
Highlight Relevant Skills: Emphasise your communication skills and ability to build relationships with stakeholders. Mention any experience you have in creating Personal Development Plans or managing teams, as these are key aspects of the role.
Showcase Your Results: Provide concrete examples of how you've successfully implemented sales strategies or improved customer satisfaction in previous roles. Use metrics where possible to demonstrate your impact on business performance.
How to prepare for a job interview at TPS
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, set targets, and achieved business objectives.
✨Emphasise Customer Service Excellence
Highlight your passion for customer service and how you've previously ensured high levels of customer satisfaction. Be ready to discuss specific strategies you've implemented to create a customer-centric culture.
✨Discuss Your Strategic Planning Experience
Be prepared to talk about your experience in devising and implementing strategic plans. Share examples of how you've analysed market data to identify sales opportunities and how you translated overall sales targets into actionable departmental goals.
✨Demonstrate Financial Acumen
Since the role involves controlling costs and ensuring compliance with financial guidelines, be ready to discuss your experience with budget management. Provide examples of how you've monitored business performance and taken action to improve profitability.
