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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and ensure excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for garages and bodyshops.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer satisfaction and team success.
- Qualifications: Management experience and a passion for customer service in the automotive industry are essential.
- Other info: Create personal development plans and maintain a customer-centric culture.
The predicted salary is between 36000 - 60000 £ per year.
TPS Centre Manager
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the RoleWhat will you be doing?
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
Ensure that the Centre targets and business objectives are achieved
Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
Ensure the team is motivated, recognised and incentivised
Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
Create a Manpower Plan for your centre and put a succession plan in place
Create and maintain a customer centric culture in the business
Maintain a high level of customer satisfaction via the team
Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
Analyse internal and external market data to develop an understanding of the potential sales opportunities
Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
Maintain an effective relationship with all stakeholders• Ensure the overall security of the stock and premises
Requirements
What are we looking for?
Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
A passion for providing a great customer service experience and the automotive industry
Possess the ability to communicate effectively and build strong relationships with key stakeholders
Be experienced at devising strategies and implementing plans
The ability to provide an exceptional customer service experience
Ability to plan strategies and activities to grow and develop a business
Be sales focussed and results orientated
Have a high degree of IT literacy and a proficient user of MS Office
Management experience
Centre Manager - Leicester employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Leicester
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their values, products, and customer service expectations will help you align your approach with their business objectives during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B environments. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and achieve targets, as this is crucial for the Centre Manager position.
✨Tip Number 4
Research the latest trends in customer service within the automotive sector. Being knowledgeable about current best practices will demonstrate your commitment to providing an exceptional customer experience.
We think you need these skills to ace Centre Manager - Leicester
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Centre Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the requirements of the role. Focus on your management experience, customer service skills, and any achievements in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TPS
✨Show Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved team performance.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector, particularly regarding Volkswagen Group vehicles. Being knowledgeable about the products and services offered by TPS will show your passion for the industry and help you connect with the interviewers.
✨Prepare for Customer Service Scenarios
Since providing excellent customer service is crucial for this role, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a customer-centric culture within the TPS Centre.
✨Demonstrate Strategic Thinking
The role requires devising strategies and implementing plans. Be prepared to discuss how you've approached strategic planning in previous roles, including how you set goals, monitored progress, and adjusted plans based on performance data.
