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- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer satisfaction and team success.
- Qualifications: Management experience and a passion for customer service in the automotive industry are essential.
- Other info: Create personal development plans and maintain a customer-centric culture.
The predicted salary is between 36000 - 60000 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
- Ensure the team is motivated, recognised and incentivised
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
- Create a Manpower Plan for your centre and put a succession plan in place
- Create and maintain a customer centric culture in the business
- Maintain a high level of customer satisfaction via the team
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
- Analyse internal and external market data to develop an understanding of the potential sales opportunities
- Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Maintain an effective relationship with all stakeholders
- Ensure the overall security of the stock and premises
Essential Skills:
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
- A passion for providing a great customer service experience and the automotive industry
- Possess the ability to communicate effectively and build strong relationships with key stakeholders
- Be experienced at devising strategies and implementing plans
- The ability to provide an exceptional customer service experience
- Ability to plan strategies and activities to grow and develop a business
- Be sales focussed and results orientated
- Have a high degree of IT literacy and a proficient user of MS Office
- Management experience
Centre Manager in Brighton employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in Brighton
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their values, products, and customer service expectations will help you align your management style with their corporate culture, making you a more attractive candidate.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B environments. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role of a Centre Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in achieving business targets. Highlight your ability to motivate staff and create a customer-centric culture, as these are key aspects of the Centre Manager role.
✨Tip Number 4
Research the latest trends in the automotive industry, particularly those affecting independent garages and bodyshops. Being knowledgeable about market data and sales strategies will demonstrate your proactive approach and readiness to drive business growth.
We think you need these skills to ace Centre Manager in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and ability to lead a team in a B2B environment. Emphasise any relevant achievements in customer service and sales strategies that align with the role of Centre Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer service. Mention specific examples of how you've motivated teams and achieved business targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, relationship building, and strategic planning. These are essential for the Centre Manager position, so provide concrete examples of how you've successfully used these skills in past experiences.
Showcase Your Understanding of TPS: Demonstrate your knowledge of TPS and its role within the Volkswagen Group. Mention how you can contribute to maintaining a customer-centric culture and achieving business objectives, showing that you understand the company's values and goals.
How to prepare for a job interview at TPS
✨Show Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved performance. Highlight your leadership style and how it aligns with TPS's values.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector, particularly regarding Volkswagen Group vehicles. Being knowledgeable about the products and services offered by TPS will show your passion for the industry and your commitment to providing excellent customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you had to devise strategies to overcome challenges or improve sales. Be ready to discuss how you would handle specific situations related to customer service and team management.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built strong relationships with stakeholders in previous positions. Share examples of how you've communicated goals and expectations to your team, ensuring everyone is aligned and motivated.
