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- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer satisfaction and team success.
- Qualifications: Management experience and a passion for customer service in the automotive industry are essential.
- Other info: This role offers a chance to shape the future of a successful TPS Centre.
The predicted salary is between 36000 - 60000 £ per year.
TPS Centre Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre. Ensure that the Centre targets and business objectives are achieved Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals Ensure the team is motivated, recognised and incentivised Create Personal Development Plans, monitor progress and provide developmental or corrective support where required Create a Manpower Plan for your centre and put a succession plan in place Create and maintain a customer centric culture in the business Maintain a high level of customer satisfaction via the team Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations Analyse internal and external market data to develop an understanding of the potential sales opportunities Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty) Maintain an effective relationship with all stakeholders• Ensure the overall security of the stock and premises Requirements What are we looking for? Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment A passion for providing a great customer service experience and the automotive industry Possess the ability to communicate effectively and build strong relationships with key stakeholders Be experienced at devising strategies and implementing plans The ability to provide an exceptional customer service experience Ability to plan strategies and activities to grow and develop a business Be sales focussed and results orientated Have a high degree of IT literacy and a proficient user of MS Office Management experience
Centre Manager - Cambridge employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Cambridge
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their values, products, and customer service expectations will help you align your management style with their corporate culture, making you a more attractive candidate.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B environments. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to motivate staff, achieve sales targets, and improve customer satisfaction, as these are key aspects of the Centre Manager role.
✨Tip Number 4
Research the latest trends in the automotive industry, particularly those affecting independent garages and bodyshops. Being knowledgeable about market data and sales strategies will demonstrate your commitment to driving business success at TPS.
We think you need these skills to ace Centre Manager - Cambridge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Centre Manager at TPS. Highlight your relevant experience in leading teams and achieving business targets in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your management experience, customer service skills, and any relevant achievements in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to motivate a team. Use specific examples from your past roles to demonstrate how you can contribute to TPS's success.
Highlight Key Skills: In your application, make sure to highlight key skills such as strategic planning, relationship building, and sales focus. These are crucial for the Centre Manager role and should be evident in your written materials.
How to prepare for a job interview at TPS
✨Show Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved performance. This will show that you can inspire others and drive results.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector, particularly regarding Volkswagen Group vehicles. Being knowledgeable about the products and services offered by TPS will help you engage in meaningful conversations during the interview and show your passion for the industry.
✨Prepare for Customer Service Scenarios
Since providing excellent customer service is crucial for this role, think of specific instances where you've handled customer complaints or improved customer satisfaction. Be ready to discuss how you would maintain a customer-centric culture within the Centre.
✨Demonstrate Strategic Thinking
The role requires devising strategies and implementing plans. Be prepared to discuss your approach to setting business objectives, analysing market data, and identifying opportunities for improvement. Show that you can think critically and plan effectively to achieve business goals.
