Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts for independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a rapidly growing company with a focus on customer satisfaction and team success.
- Qualifications: Experience in team leadership, customer service, and strategic planning is essential.
- Other info: Management experience in a B2B environment is preferred.
The predicted salary is between 36000 - 60000 £ per year.
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, Å KODA, Volkswagen passenger cars, and Commercial Vehicles. TPS has a national network of Centres and a management team that creates a motivating and inclusive workplace.
About the Role
As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, ensuring excellence in customer service, developing strategic plans, and ensuring all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and set challenging but achievable goals.
- Ensure the team is motivated, recognised, and incentivised.
- Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and implement a succession plan.
- Create and maintain a customer-centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues and implement sales plans.
- Regularly monitor business performance, identify opportunities for improvement, and take action for any deviations.
- Analyse internal and external market data to understand potential sales opportunities.
- Work to achieve agreed business plan and budget, controlling costs within agreed parameters.
- Ensure compliance with business standards and processes, financial, legal, and ethical guidelines.
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
Requirements
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- A passion for providing a great customer service experience and the automotive industry.
- Ability to communicate effectively and build strong relationships with key stakeholders.
- Experience in devising strategies and implementing plans.
- Ability to provide an exceptional customer service experience.
- Ability to plan strategies and activities to grow and develop a business.
- Sales focused and results orientated.
- High degree of IT literacy and proficient user of MS Office.
- Management experience.
Centre Manager - Blackburn employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Blackburn
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their values, products, and customer service expectations will help you align your approach with their business objectives during interviews.
✨Tip Number 2
Highlight your leadership experience in a B2B environment. Be prepared to discuss specific examples of how you've motivated teams to achieve targets and improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your strategic thinking skills by preparing to discuss how you would analyse market data to identify sales opportunities. This shows that you can think critically about the business and contribute to its growth.
✨Tip Number 4
Prepare questions that show your interest in the company's culture and development opportunities. Asking about their approach to team motivation and personal development plans can set you apart as a candidate who values growth.
We think you need these skills to ace Centre Manager - Blackburn
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Centre Manager at TPS. Highlight your relevant experience in leading teams and achieving business targets in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your management experience, customer service skills, and any relevant achievements in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to motivate a team. Use specific examples from your past roles to demonstrate how you can contribute to TPS's success.
Highlight Your IT Skills: Since the role requires a high degree of IT literacy, make sure to mention your proficiency in MS Office and any other relevant software. This will show that you are well-equipped to handle the administrative aspects of the position.
How to prepare for a job interview at TPS
✨Show Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved team performance.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector, especially regarding Volkswagen Group vehicles. Being knowledgeable about the products and services offered by TPS will show your passion for the industry and help you connect with the interviewers.
✨Prepare for Customer Service Scenarios
Since providing excellent customer service is crucial, think of specific situations where you've gone above and beyond for customers. Be ready to discuss how you would create a customer-centric culture in the TPS Centre.
✨Demonstrate Strategic Thinking
The role requires devising strategies and implementing plans. Be prepared to discuss how you've previously developed and executed business strategies, and how you would approach this in the context of TPS.
