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For Companies At a Glance
- Tasks: Drive sales by connecting with customers and identifying their parts needs.
- Company: Join TPS, part of the Volkswagen Group, known for quality and growth.
- Benefits: Inclusive workplace, recognition, and opportunities for learning and development.
- Why this job: Be part of a dynamic team and make an impact in the automotive industry.
- Qualifications: Sales experience, strong communication skills, and a passion for customer service.
- Other info: Fast-paced environment with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre:
- Achieve personal KPIs and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Provide timely communication to customer on their credit status
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
Locations
Parts Sales Executive -Cardiff employer: TPS
Contact Detail:
TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive -Cardiff
✨Tip Number 1
Get to know the company inside out! Research TPS and understand their values, products, and the automotive industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with someone from TPS, whether it's on the phone or face-to-face, be ready to showcase your sales skills. Highlight your experience in building relationships and achieving targets – that's what they want to hear!
✨Tip Number 3
Follow up after your initial contact. A quick email or message thanking them for their time can go a long way. It shows you're proactive and keen on the role, plus it keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is crucial for a Parts Sales Executive.
We think you need these skills to ace Parts Sales Executive -Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Sales Executive role. Highlight your experience in B2B sales and any relevant automotive industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for TPS. Share your passion for customer service and how you've achieved sales targets in the past. This is your chance to shine, so make it count!
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application reflects your ability to convey information clearly and effectively. Use professional language but let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the TPS family!
How to prepare for a job interview at TPS
✨Know Your Products Inside Out
Make sure you have a solid understanding of the parts and products that TPS offers. Familiarise yourself with Volkswagen Group vehicles and their specific needs. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully achieved sales targets or built strong customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your capabilities effectively.
✨Demonstrate Your Customer Service Passion
Since providing excellent customer service is key for this role, be ready to discuss how you've gone above and beyond for customers in previous positions. Highlight any specific instances where your efforts led to positive outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within TPS. This shows your genuine interest in the role and helps you assess if it's the right fit for you.