At a Glance
- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and rewarding workplace.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and strategic planning required.
The predicted salary is between 36000 - 60000 £ per year.
Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the Role
What will you be doing? As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
- Ensure the team is motivated, recognised and incentivised
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
- Create a Manpower Plan for your centre and put a succession plan in place
- Create and maintain a customer centric culture in the business
- Maintain a high level of customer satisfaction via the team
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
- Regularly monitor business performance
- Identify opportunities for improvement and take action for any deviations
- Analyse internal and external market data to develop an understanding of the potential sales opportunities
- Work to achieve agreed business plan and budget controlling costs within agreed parameters including Gross Margin levels
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Maintain an effective relationship with all stakeholders
- Ensure the overall security of the stock and premises
Requirements
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
- A passion for providing a great customer service experience and the automotive industry
- Possess the ability to communicate effectively and build strong relationships with key stakeholders
- Be experienced at devising strategies and implementing plans
- The ability to provide an exceptional customer service experience
- Ability to plan strategies and activities to grow and develop a business
- Be sales focussed and results orientated
- Have a high degree of IT literacy and a proficient user of MS Office
- Management experience
Automotive Center Manager employer: TPS
At TPS, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment where our employees are recognised for their contributions and encouraged to grow through continuous learning and development. As part of the Volkswagen Group, we provide our Automotive Center Managers with unique opportunities to lead a motivated team, drive business success, and deliver outstanding customer service in a rapidly expanding network of centres across the UK. Join us to be part of a forward-thinking company that values your input and supports your career journey in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Center Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about TPS or similar companies. A friendly chat can lead to insider info and even job referrals.
✨Tip Number 2
Prepare for interviews by researching TPS and their values. Understand their customer-centric culture and think of examples from your past that showcase your leadership and customer service skills. We want you to shine!
✨Tip Number 3
Showcase your passion for the automotive industry during interviews. Share stories about how you've motivated teams or improved customer experiences. This will help you connect with the interviewers on a personal level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TPS family.
We think you need these skills to ace Automotive Center Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive Center Manager role. Highlight your experience in leading teams and achieving business targets, as well as your passion for customer service in the automotive industry.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for TPS. Share specific examples of how you've motivated teams and improved customer satisfaction in previous roles. Make it personal and engaging!
Showcase Your Skills:Don’t forget to highlight your IT skills and proficiency with MS Office. We want to see how you can use these tools to drive sales and manage your team effectively. Be specific about your achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at TPS
✨Know Your Stuff
Before the interview, make sure you understand TPS and its role within the Volkswagen Group. Familiarise yourself with their products and services, especially how they support independent garages. This knowledge will show your genuine interest in the company and the automotive industry.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, achieved targets, or improved customer satisfaction. Be ready to discuss your approach to creating a positive work environment and how you handle challenges.
✨Be Customer-Centric
Emphasise your passion for customer service during the interview. Think of specific instances where you've gone above and beyond for customers or improved service processes. Highlight how you would maintain a customer-centric culture at TPS and ensure high levels of satisfaction.
✨Prepare for Strategy Questions
Expect questions about your ability to devise and implement strategies. Come prepared with ideas on how you would translate sales targets into actionable plans for your team. Discuss how you would analyse market data to identify opportunities for growth and improvement within the Centre.
