At a Glance
- Tasks: Lead and motivate a team to achieve business goals and deliver excellent customer service.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation and personal growth.
- Benefits: Enjoy 33 days annual leave, birthday off, and access to high street discounts.
- Other info: Be part of a diverse team that celebrates success and embraces change.
- Why this job: Make an impact in a dynamic environment that values your contributions and supports your development.
- Qualifications: Proven leadership skills and a passion for customer service in the automotive industry.
The predicted salary is between 52000 - 72000 £ per year.
£62,000 basic salary with £72,000 OTE and excellent company benefits
40 Hours, Monday-Friday
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
- As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
- Ensure the team is motivated, recognised and incentivised.
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and put a succession plan in place.
- Create and maintain a customer centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans.
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
- Analyse internal and external market data to develop an understanding of the potential sales opportunities.
- Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- Passion for providing a great customer service experience and the automotive industry.
- The ability to communicate effectively and build strong relationships with key stakeholders.
- Experienced at devising strategies and implementing plans.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Centre Manager in Milton Keynes employer: TPS - Trade Parts for Volkswagen Group Vehicles
At Lithia UK, we pride ourselves on being an exceptional employer, offering a motivating and inclusive work environment that fosters personal growth and development. As a Centre Manager in Milton Keynes, you'll enjoy competitive benefits, including 33 days of annual leave, tailored training opportunities, and a culture that celebrates innovation and teamwork. Join us to be part of a dynamic team dedicated to transforming the automotive industry while enjoying unique perks like a salary sacrifice scheme for a new car and a paid day to volunteer for a cause you care about.
Contact Details:
TPS - Trade Parts for Volkswagen Group Vehicles Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TPS and its values. Understand their customer-centric culture and be ready to share how your leadership style aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in leading teams and achieving business targets. Use specific examples that highlight your ability to motivate others and drive results in a B2B environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lithia UK family and contributing to their mission of transforming personal transportation.
We think you need these skills to ace Centre Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and achieving business targets. We want to see how your skills align with our Centre Manager role!
Show Your Passion:Let your enthusiasm for customer service and the automotive industry shine through in your application. We love candidates who are genuinely excited about what we do at TPS!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at TPS - Trade Parts for Volkswagen Group Vehicles
✨Know Your Stuff
Before the interview, dive deep into TPS and its role within the Volkswagen Group. Understand their values, mission, and the specifics of the Centre Manager role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to create a customer-centric culture and achieve business targets.
✨Be Data-Driven
Since the role involves analysing market data and business performance, be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've identified opportunities for improvement and implemented strategies to boost sales.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's growth plans, team dynamics, or how they measure success in the Centre Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
