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For Companies At a Glance
- Tasks: Handle calls, process orders, and deliver top-notch customer service.
- Company: Join TPS, part of the Volkswagen Group, for an exciting trade experience.
- Benefits: Fully covered training, excellent earning potential, and career progression opportunities.
- Why this job: Be part of a growing team and develop essential life skills in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and one other subject required.
- Other info: Enjoy mentorship support and unique personal development experiences.
The predicted salary is between 800 - 1400 £ per month.
TPS was the first trade operation to be owned and run by an automotive manufacturer - Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts to our customers daily. Every TPS Centre's extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We are still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.
Key Responsibilities
- Inbound and outbound call handling.
- Take cash and credit card transactions.
- Deliver excellent customer service.
- Use strong communication skills.
- Apply good IT skills to provide product knowledge and advice to customers.
- Maintain accurate paperwork for centre and customer records.
- Efficiently process customer orders.
- Contribute to the delivery of sales targets.
Training & Apprenticeship
We offer a fully rounded apprenticeship program that includes:
- Virtual classroom remote learning.
- Face-to-face block release weeks at our state-of-the-art training centre.
- Travel to the Volkswagen Group National Learning Centre in Milton Keynes, with all costs covered (travel, accommodation, meals).
- Mentor support in the workplace.
- Outward Bound personal development week.
Upon successful completion of the 17-month programme you will receive:
- Level 2 Retailer Standard.
- Brand-specific certifications.
- Scotland / Wales / Northern Ireland qualifications: Level 2 / Level 5 Customer Service Apprenticeship.
Qualifications
GCSE grades 9-3 (A-D) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A-D or above in English, Maths and either a Science or Technical subject. Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2 NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).
Personal Qualities
Our ideal Parts Sales Executive apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn.
- Teamwork.
- Strong communication.
- Customer service.
Benefits & Opportunities
Enjoy excellent earning and progression opportunities once you complete your apprenticeship. Training is fully covered, and you will develop life skills such as teamwork, leadership and communication while working both behind the scenes and at the front desk. TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group apprenticeship programme.
TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in Stoke-on-Trent employer: Tps Ltd
Contact Detail:
Tps Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research TPS and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and interacting with customers, role-play different scenarios with friends or family. This will boost your confidence and help you deliver excellent customer service.
✨Tip Number 3
Be proactive during your apprenticeship! Show enthusiasm and willingness to learn by asking questions and seeking feedback. This will not only impress your mentors but also help you grow in your role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining TPS and ready to take the next step in your career.
We think you need these skills to ace TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the opportunity to work with Volkswagen Group Genuine Parts and that you’re eager to learn and grow with us.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do at TPS.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about TPS and what we offer.
How to prepare for a job interview at Tps Ltd
✨Know Your Stuff
Familiarise yourself with Volkswagen Group and TPS. Understand their products, services, and values. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Your Enthusiasm
Let your passion for the automotive industry shine through. Share why you're excited about the apprenticeship and how it aligns with your career goals. A positive attitude can make a big difference!
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows that you're engaged and interested in the company. You could ask about the training process or opportunities for progression after the apprenticeship.