At a Glance
- Tasks: Handle calls, process orders, and deliver top-notch customer service.
- Company: Join TPS, part of the Volkswagen Group, for an exciting trade experience.
- Benefits: Fully funded training, travel covered, and great earning potential post-apprenticeship.
- Other info: Gain valuable certifications and personal development opportunities.
- Why this job: Be part of a growing team and develop essential skills in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and one other subject required.
The predicted salary is between 800 - 1400 £ per month.
TPS was the first trade operation to be owned and run by an automotive manufacturer - Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts to our customers daily. Every TPS Centre's extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.
Key Responsibilities
- Inbound and outbound call handling.
- Take cash and credit card transactions.
- Deliver excellent customer service.
- Use strong communication skills.
- Apply good IT skills to provide product knowledge and advice to customers.
- Maintain accurate paperwork for centre and customer records.
- Efficiently process customer orders.
- Contribute to the delivery of sales targets.
Training & Apprenticeship
We offer a fully rounded apprenticeship program that includes:
- Virtual classroom remote learning.
- Face-to-face block release weeks at our state-of-the-art training centre.
- Travel to the Volkswagen Group National Learning Centre in Milton Keynes, with all costs covered (travel, accommodation, meals).
- Mentor support in the workplace.
- Outward Bound personal development week.
Upon successful completion of the 17-month programme you will receive:
- Level 2 Retailer Standard.
- Brand-specific certifications.
- Scotland / Wales / Northern Ireland qualifications: Level 2 / Level 5 Customer Service Apprenticeship.
Qualifications
GCSE grades 9-3 (A-D) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A-D or above in English, Maths and either a Science or Technical subject. Equivalent grades include: BTEC first diplomas and certificates OCR Nationals Key Skills Level 2 NVQs Essential Skills (Wales) Functional Skills Level 2 Core Skills (Scotland).
Personal Qualities
Our ideal Parts Sales Executive apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn.
- Teamwork.
- Strong communication.
- Customer service.
Benefits & Opportunities
Enjoy excellent earning and progression opportunities once you complete your apprenticeship. Training is fully covered, and you will develop life skills such as teamwork, leadership and communication while working both behind the scenes and at the front desk. TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group apprenticeship programme.
TPS Peterborough Parts Sales Executive Apprenticeship VWG - TPS employer: Tps Ltd
At TPS, we pride ourselves on being a forward-thinking employer that offers a dynamic apprenticeship programme designed to equip you with essential skills and knowledge in the automotive industry. With comprehensive training, mentorship, and opportunities for personal development, you'll thrive in a supportive work culture that values teamwork and customer service excellence. Join us in Peterborough and be part of an exciting journey with Volkswagen Group, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land TPS Peterborough Parts Sales Executive Apprenticeship VWG - TPS
✨Dive into Local Retail Communities
Get involved in your local retail scene! Join community groups or social media pages where businesses and apprenticeships are often shared. This is a great way to connect with potential employers like Tps Ltd and stay ahead of upcoming opportunities.
✨Leverage Career Fairs and Events
Keep an eye out for local career fairs and retail-specific events. These are goldmines for meeting hiring managers face-to-face. You can chat about apprenticeships, like the one for TPS Peterborough Parts Sales Executive Apprenticeship VWG - TPS at Tps Ltd, and get a feel for the company culture right from the start!
✨Show You've Got Passion for Retail
When you're in an interview or networking, share your enthusiasm for retail! Talk about your favourite shops, trends, or your personal shopping experiences. It shows that you genuinely care about the industry you want to join at Tps Ltd.
✨Apply Through Our Website!
Don't miss out on potential opportunities—apply directly through our website for the TPS Peterborough Parts Sales Executive Apprenticeship VWG - TPS apprenticeship at Tps Ltd! We often showcase unique roles that may not be listed elsewhere, so keep checking in to stay updated.
We think you need these skills to ace TPS Peterborough Parts Sales Executive Apprenticeship VWG - TPS
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, you’ll want to highlight your ability to interact with customers effectively. Share any previous experience where you provided excellent service, whether that’s in a part-time job, school project, or even volunteer work! Make sure your CV really showcases these experiences to catch our attention at Tps Ltd.
Reflect Your Enthusiasm in Your Cover Letter:As an apprentice, we’re especially interested in your eagerness to learn and grow in the retail environment. Use your cover letter to express why you're excited about starting your journey with us at Tps Ltd. Show us how this apprenticeship aligns with your career goals in retail!
Tailor Your CV for the Retail Scene:When putting together your CV, use keywords related to retail like 'merchandising', 'inventory management', and 'sales targets'. A tailored CV can help us see that you understand and are ready for the retail industry right off the bat!
Don’t Forget to Include Any Relevant Courses or Certifications:If you’ve taken any short courses or received certificates related to retail or customer service, make sure to include them in your application. These little nuggets can really set you apart and display your commitment to the field as you kick off this apprenticeship with Tps Ltd.
How to prepare for a job interview at Tps Ltd
✨Know Your Products
As this is for a retail apprenticeship, it's crucial to know the products or services that Tps Ltd offers. Take some time to browse their website or visit a store if possible. Familiarising yourself with the key features will show your enthusiasm and help you stand out in the interview.
✨Customer Interaction Scenarios
Expect some role-playing scenarios related to customer service during the interview. They might ask how you'd handle a difficult customer or showcase excellent service. Think of a couple of examples from your past experiences or even imagine some realistic situations you could encounter on the job.
✨Show Your Eagerness to Learn
As an apprentice, it's all about your willingness to grow and learn. Highlight your enthusiasm for picking up new skills and how you’re excited to be part of the retail environment. Maybe share a time when you learned something quickly and successfully applied it!
✨Dress the Part
While this might sound generic, dressing smart-casual is essential in retail. Show that you understand the importance of appearance in this sector. It doesn’t hurt to reflect the company’s vibe in your outfit – think about what employees might typically wear at Tps Ltd.
