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For Companies At a Glance
- Tasks: Handle calls, process orders, and deliver top-notch customer service.
- Company: Join TPS, part of the Volkswagen Group, for an exciting trade experience.
- Benefits: Fully covered training, excellent earning potential, and career progression opportunities.
- Why this job: Be part of a growing team and develop essential life skills in a dynamic environment.
- Qualifications: GCSEs in English, Maths, and one other subject required.
- Other info: Enjoy mentorship support and unique personal development experiences.
The predicted salary is between 800 - 1400 £ per month.
TPS was the first trade operation to be owned and run by an automotive manufacturer - Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts to our customers daily. Every TPS Centre's extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We are still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.
Key Responsibilities
- Inbound and outbound call handling.
- Take cash and credit card transactions.
- Deliver excellent customer service.
- Use strong communication skills.
- Apply good IT skills to provide product knowledge and advice to customers.
- Maintain accurate paperwork for centre and customer records.
- Efficiently process customer orders.
- Contribute to the delivery of sales targets.
Training & Apprenticeship
We offer a fully rounded apprenticeship program that includes:
- Virtual classroom remote learning.
- Face-to-face block release weeks at our state-of-the-art training centre.
- Travel to the Volkswagen Group National Learning Centre in Milton Keynes, with all costs covered (travel, accommodation, meals).
- Mentor support in the workplace.
- Outward Bound personal development week.
Upon successful completion of the 17-month programme you will receive:
- Level 2 Retailer Standard.
- Brand-specific certifications.
- Scotland / Wales / Northern Ireland qualifications: Level 2 / Level 5 Customer Service Apprenticeship.
Qualifications
GCSE grades 9-3 (A-D) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A-D or above in English, Maths and either a Science or Technical subject. Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2 NVQs, Essential Skills (Wales), Functional Skills Level 2, Core Skills (Scotland).
Personal Qualities
Our ideal Parts Sales Executive apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn.
- Teamwork.
- Strong communication.
- Customer service.
Benefits & Opportunities
Enjoy excellent earning and progression opportunities once you complete your apprenticeship. Training is fully covered, and you will develop life skills such as teamwork, leadership and communication while working both behind the scenes and at the front desk. TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group apprenticeship programme.
TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in City of London employer: Tps Ltd
Contact Detail:
Tps Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in City of London
✨Tip Number 1
Get to know the company! Research TPS and understand their values, products, and customer service approach. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and interacting with customers, role-play scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral for the apprenticeship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the TPS team and ready to dive into the exciting world of automotive parts sales.
We think you need these skills to ace TPS Stoke Parts Sales Executive Apprenticeship VWG - TPS in City of London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the automotive industry shine through in your application. We want to see that you're excited about the opportunity to work with Volkswagen Group Genuine Parts and that you’re eager to learn and grow with us.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is strong and easy to understand. This will reflect well on your ability to handle customer interactions.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting apprenticeship opportunity.
How to prepare for a job interview at Tps Ltd
✨Know Your Stuff
Familiarise yourself with Volkswagen Group and TPS. Understand their products, services, and the importance of genuine parts. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your ability to convey information effectively, especially when discussing customer service scenarios.
✨Demonstrate Your Customer Service Passion
Prepare examples from your past experiences where you provided excellent customer service. Highlight your problem-solving skills and how you handled challenging situations. This will showcase your suitability for the Parts Sales Executive role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the apprenticeship programme or the company culture. This shows your interest in the position and helps you determine if TPS is the right fit for you.