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- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and motivating culture.
- Benefits: Enjoy a rewarding career with personal development opportunities and a supportive work environment.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Proven leadership skills and a passion for customer service in a B2B setting.
The predicted salary is between 42000 - 84000 £ per year.
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, Å KODA, Volkswagen passenger cars, and Commercial Vehicles. TPS has a national network of Centres with a 1,500-strong workforce and a management team that creates a motivating and inclusive workplace where employees are recognised and rewarded.
As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, ensuring excellence in customer service, developing strategic plans, and ensuring all processes are in place to run a successful TPS Centre.
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and set challenging but achievable goals with first line management.
- Ensure the team is motivated, recognised, and incentivised.
- Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and implement a succession plan.
- Create and maintain a customer-centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues and implement sales plans.
- Regularly monitor business performance; identify opportunities for improvement and take action for any deviations.
- Analyse internal and external market data to understand potential sales opportunities.
- Work to achieve agreed business plan and budget, controlling costs within agreed parameters including Gross Margin levels.
- Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty).
- Maintain effective relationships with all stakeholders and ensure the overall security of the stock and premises.
What are we looking for?
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- Passion for providing a great customer service experience and the automotive industry.
- The ability to communicate effectively and build strong relationships with key stakeholders.
- Experience in devising strategies and implementing plans.
What we can offer you:
At TPS, we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take pride in the Learning and Development pathways Volkswagen Group has put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace where talent is recognised and rewarded. We are committed to promoting Inclusion for All, believing that diversity plays an important role in the success of our business.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management, Sales, and Strategy/Planning
Industry: Retail Motor Vehicles, Wholesale Motor Vehicles and Parts, and Motor Vehicle Parts Manufacturing
Trade Parts Centre Manager employer: TPS - for Volkswagen Group Genuine Parts
Contact Detail:
TPS - for Volkswagen Group Genuine Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Parts Centre Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend trade shows, join relevant groups on social media, and don’t be shy about reaching out to current TPS employees. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching TPS and the Volkswagen Group. Understand their values, mission, and recent developments. This will not only help you answer questions but also show your genuine interest in the company. Plus, it’ll give you some great talking points!
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or improved customer service. Be ready to discuss how you can motivate and develop your team at TPS to achieve those ambitious business targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TPS family. Keep an eye on our careers page for the latest opportunities and updates!
We think you need these skills to ace Trade Parts Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Parts Centre Manager role. Highlight your experience in leading teams and achieving business targets, especially in a B2B environment. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about the opportunity at TPS and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve motivated teams, improved customer satisfaction, or increased sales. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TPS - for Volkswagen Group Genuine Parts
✨Know Your Stuff
Before the interview, make sure you understand TPS's role within the Volkswagen Group and the specifics of the Trade Parts Centre Manager position. Familiarise yourself with their products, services, and customer service ethos. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate a team. Think about times when you've set challenging goals or created personal development plans for your team members. Highlight how you’ve fostered a customer-centric culture in previous roles.
✨Be Data-Driven
Since the role involves analysing market data and business performance, be ready to discuss how you've used data to drive sales strategies in the past. Bring specific examples of how you identified opportunities for improvement and took action to achieve business objectives.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's approach to employee development or how they measure success in customer satisfaction. This shows you're not just interested in the job, but also in the company’s values and future.