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For Companies At a Glance
- Tasks: Support healthcare professionals and improve patient care through insights and analysis.
- Company: TPP is a leading Digital Health company transforming healthcare delivery with innovative technology.
- Benefits: Enjoy a competitive salary, fantastic holiday, life insurance, and international travel opportunities.
- Why this job: Join a top-rated graduate employer and make a real impact in healthcare while advancing your career.
- Qualifications: Predicted 2:2 or above at degree level; A levels or equivalent required.
- Other info: No experience needed; rapid career progression and reimbursement for interview travel.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
The Role
Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world.
We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams.
You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care.
You will also play a key role in managing the launch of innovative products and solving complex customer issues.No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally.
About TPP
TPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care.
Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future.
TPP has been consistently recognised as an outstanding graduate employer. Since 2017, we have consistently featured in The Job Crowds’ "Top Company for Graduates to Work For", and were the overall winners for 2024 in addition to awards for 'Best Salary', 'Benefits' and 'Responsibility’. We have also been consistently named in the Times Top 100 Graduate Employers list.
Salary and Benefits
We will give you an excellent starting salary of £45,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.
You will also receive a range of benefits, including:• Fantastic holiday entitlement• Regular social events• Opportunities to travel internationally• Life insurance • BUPA Health, Dental and Travel cover• £300 birthday meal allowance• Pub Fridays
To read what it’s like to work at TPP and to see our full list of benefits, visit www.tpp-careers.com
Requirements
• Predicted 2:2 or above at degree level• A levels or equivalent
Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.
Contact Detail:
TPP (The Phoenix Partnership) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the NHS. Understanding the challenges and innovations in digital health will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Service Analysts at TPP. They can provide insights into the role and company culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on the latest trends in digital health technology. Being knowledgeable about recent advancements can set you apart and demonstrate your passion for the field.
✨Tip Number 4
Prepare to discuss how you would handle complex customer issues. Think of examples from your past experiences where you've successfully resolved problems, as this will showcase your analytical skills.
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what TPP is looking for in a Service Analyst. Pay attention to the skills and responsibilities mentioned, as this will help you tailor your application.
Highlight Relevant Skills: Even if you don't have direct experience, think about transferable skills that relate to customer service, teamwork, and problem-solving. Make sure to showcase these in your CV and cover letter.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at TPP and how you can contribute to improving patient care through your role as a Service Analyst.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TPP (The Phoenix Partnership)
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Service Analyst does. Familiarise yourself with how they support healthcare professionals and improve patient care, as this will help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Service Analyst, you'll be collaborating with various teams and stakeholders. Be prepared to demonstrate your communication skills during the interview by providing examples of how you've effectively communicated in past experiences, even if they're from university projects or part-time jobs.
✨Research TPP and Digital Health
Take some time to research TPP and its role in digital health. Understanding their products and services will not only impress your interviewers but also help you articulate how you can contribute to their mission of improving healthcare delivery.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. This shows your interest in the role and the company, and it gives you a chance to assess if TPP is the right fit for you.
