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- Tasks: Investigate student complaints and misconduct cases with professionalism and empathy.
- Company: Supportive recruitment agency working with a prestigious Russell Group university.
- Benefits: Hybrid work model, full-time hours, and valuable experience in a university setting.
- Why this job: Make a difference in students' lives while developing your communication and organisational skills.
- Qualifications: Experience in handling sensitive matters and strong communication skills required.
- Other info: Temporary role until mid-April with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is supporting a Russell Group university in finding a Student Complaints and Misconduct Officer. This role is essential for managing non-academic student complaints and misconduct cases, requiring strong communication and organizational skills.
Applicants must have experience in similar environments and handle sensitive matters with empathy and confidentiality. The position is full-time, hybrid, and temporary until mid-April, with an emphasis on professionalism and discretion.
Student Conduct & Complaints Investigator - Hybrid (Temporary) employer: TPP Recruitment
Contact Detail:
TPP Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conduct & Complaints Investigator - Hybrid (Temporary)
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or join relevant groups on social media. We all know that sometimes it’s not just what you know, but who you know that can help you land that interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how you would handle sensitive situations and complaints. We recommend practising your responses with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up to interviews looking professional can make a great first impression. We want you to feel confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Student Conduct & Complaints Investigator - Hybrid (Temporary)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Conduct & Complaints Investigator role. Highlight your relevant experience in handling non-academic complaints and showcase your strong communication skills.
Showcase Your Empathy: Since this role involves dealing with sensitive matters, it's crucial to demonstrate your ability to handle situations with empathy and confidentiality. Share examples from your past experiences where you've successfully managed similar cases.
Be Professional: Remember, professionalism is key! Use a clear and concise writing style in your application. Avoid jargon and keep it straightforward, reflecting the discretion required for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process.
How to prepare for a job interview at TPP Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Student Conduct & Complaints Investigator. Familiarise yourself with the types of non-academic complaints and misconduct cases you might encounter, as well as the university's policies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples from your past experiences where you've effectively communicated sensitive information. Think about how you handled difficult conversations or resolved conflicts, and be ready to discuss these scenarios during the interview.
✨Emphasise Empathy and Confidentiality
Handling sensitive matters is key in this position. Be prepared to talk about how you approach situations with empathy and maintain confidentiality. Share specific instances where you've dealt with sensitive issues and how you ensured that all parties felt heard and respected.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the university's approach to student complaints and misconduct. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.
