At a Glance
- Tasks: Manage supporter enquiries and assist with fundraising campaigns in a fast-paced environment.
- Company: Join a well-known health charity making a real difference.
- Benefits: Competitive pay, hybrid working, and valuable experience in fundraising operations.
- Other info: Temporary role until November 2026 with opportunities for growth.
- Why this job: Make a meaningful impact while gaining exposure to supporter care and fundraising.
- Qualifications: Experience in customer service or supporter care with strong communication skills.
The predicted salary is between 15.27 - 15.27 £ per hour.
34 hours per week
£15.27 per hour (£27,000 FTE equivalent)
Hybrid working with a minimum of 2 days per week in our London office
Temporary assignment until November 2026
Help deliver an exceptional experience for supporters! We're looking for a friendly, organised and customer-focused Supporter Care Executive to join our team on a temporary basis. This is a fantastic opportunity to play a key role in supporting a well-known health charity, ensuring every supporter receives excellent service and feels valued. Working as part of a supportive team, you'll manage enquiries by phone and email, assist with donation processing and help supporters taking part in major fundraising campaigns. This is a varied, fast-paced role that offers valuable experience across fundraising operations and supporter engagement.
What you'll be doing:
- Managing a wide range of supporter enquiries by phone and email.
- Supporting enquiries relating to fundraising campaigns and awareness activities.
- Providing guidance on fundraising events, materials and donation processes.
- Updating supporter records accurately and maintaining high-quality data.
- Recording conversations and ensuring supporter information is kept up to date.
- Assisting with donation processing, including preparing incoming donations and administering acknowledgements.
- Working collaboratively with colleagues across supporter care and the wider organisation.
- Providing additional administrative support as required.
What we're looking for:
- Experience in a supporter care, customer service, contact centre, fundraising support or similar role, with a track record of providing excellent service by phone and email.
- Comfortable handling a high volume of enquiries and speaking with a wide range of people throughout the day. During peak periods the team collectively manages approximately 120 calls per day.
- Experience resolving enquiries, updating records and ensuring information is accurately captured in a CRM or database system.
- Strong administrative skills, with excellent attention to detail when processing information and maintaining records.
- Able to balance supporter enquiries, data entry and administrative tasks while working in a fast-paced environment.
- A collaborative team player with strong written and verbal communication skills.
Why join us?
This role offers a great opportunity to gain broad exposure to fundraising and supporter operations while making a meaningful contribution to an organisation that works to support people affected by serious health conditions. You'll join a welcoming team and play an important role during a busy and exciting period for the organisation. If this sounds like you – apply today! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Supporter Care Executive in London employer: TPP Recruitment
The Women's Environmental Network (WEN) is an exceptional employer that champions environmental and social justice while fostering a supportive and inclusive work culture. As a Head of People, Culture and Learning, you will have the unique opportunity to shape organisational development and influence positive change within a pioneering charity. With flexible hybrid working arrangements and a commitment to employee growth, WEN offers a meaningful and rewarding environment for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Executive in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TPP Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TPP Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Supporter Care Executive in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TPP Recruitment.
How to prepare for a job interview at TPP Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TPP Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TPP Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
