At a Glance
- Tasks: Schedule appointments, check in patients, and provide excellent customer service.
- Company: Join Tidewater Physicians Multispecialty Group, a leader in patient care.
- Benefits: Starting pay at $15/hr, flexible hours, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: High school diploma required; medical experience is a plus but not mandatory.
- Required to work between multiple locations in Newport News
- Appointment scheduler on multiple telephone line system.
- Checking in patients for appointments and checking out patients at the end of appointments.
- Greeting and assisting patients and other customers that present to the practice.
- Assure timely delivery of patient services.
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
- Verifying insurance and General knowledge of Billing.
- Collecting copays and balances.
- Perform other duties as requested by the Office Manager.
- Knowledge of computer systems and applications. Nextgen experience is a plus.
- Insurance Verification
- Procedure prior authorization preferred
- Knowledge of office equipment.
- Knowledge of medical terminology and office procedures.
- Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Pays strong attention to detail.
- Excellent customer service skills.
- Ability to work scheduled hours as defined in the job offer.
- Ability to communicate effectively and professionally.
- COVID 19 Vaccination required
- High school diploma or equivalent required.
- One year of experience in a medical environment is preferred but not required.
Patient Service Representative I (2996) - OBGYN Gloucester employer: TPMG
Tidewater Physicians Multispecialty Group (TPMG) is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Gloucester, our team enjoys competitive pay starting at $15/hr, along with the opportunity to work in a dynamic, multi-disciplinary environment where excellent customer service is valued. Join us to be part of a diverse and inclusive workforce dedicated to delivering timely patient services.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Representative I (2996) - OBGYN Gloucester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like TPMG.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at TPMG.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like TPMG, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Service Representative I (2996) - OBGYN Gloucester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at TPMG.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at TPMG.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to TPMG. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at TPMG. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at TPMG
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research TPMG’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
