At a Glance
- Tasks: Deliver outstanding service to residents and clients through phone, email, and online systems.
- Company: Join Trinity Estates, a leading residential property management company in a supportive environment.
- Benefits: Enjoy a competitive salary, 24 days leave, and perks like discounts and social events.
- Other info: Great opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference by helping people and developing your skills in a vibrant team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24530 - 24530 £ per year.
Role Overview
We’re looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates’ head office in Hemel Hempstead.
This is a people‑first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio.
- Job Details
- Trinity Estates
- Hemel Hempstead (Head Office)
- Full‑time, Office‑based
- Role Expectations
This role is all about communication — across phone, email and our online reporting systems.
You’ll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care.
You’ll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios.
- Success Criteria
- Residents and clients feel heard, helped and well looked after
- Queries are resolved accurately, politely and within agreed timeframes
- Written communications are clear, professional and error‑free
- Workload is managed effectively, prioritising urgent matters confidently
- Knowledge of the property industry is growing and contributions are positive to the team
- Typical Responsibilities
- Handling inbound telephone and email enquiries from residents, clients and internal teams
- Responding to all communications in a polite, timely and professional manner
- Assessing and actioning issues arising on regional property portfolios
- Presenting clear and logical responses when managing difficult or challenging calls
- Ensuring all written correspondence is concise, accurate and professionally presented
- Collaborating with Property Managers and other stakeholders to resolve queries efficiently
- Ideal Candidate
- Clear, confident communication skills—both written and verbal
- Exemplary telephone manner and ability to manage challenging calls calmly
- Strong listening skills and ability to ask the right questions
- Capable of prioritising effectively and staying organised in a busy environment
- Takes ownership of workload and uses good judgement to make decisions
- Committed to own development and eager to learn about the property sector
- Preferred Experience
- Previous experience in a customer service or contact centre environment
- Confidence handling a high volume of calls and emails Strong written English and attention to detail
- Comfortable using IT systems and online platforms
- Ability to remain calm and professional under pressure
Benefits
- Salary of £24,530 per annum
- 24 days annual leave plus bank holidays
- Monday to Friday, 09:00–17:15 – no weekend or bank holiday working
- Perkbox membership with discounts across retail, travel and entertainment
- Employee Assistance Programme for confidential support
- Cycle to Work scheme
- Employee Referral Scheme
- Star of the Month recognition incentive
- Staff social events
- Genuine opportunities for career growth and development
- About Trinity Estates
Trinity Estates is one of the largest residential property management companies in England and Wales.
Working with leading house builders across the country, we provide residential management services nationally, supported by a comprehensive head office team in Hertfordshire including surveyors, accountants, legal professionals and a large customer support function.
Our Customer Support Team is a vibrant, hardworking group of 30+ people who are passionate about great service.
We’re proud to be diverse, supportive and inclusive — and we take the development of our team seriously.
Trinity Estates is part of the Trinity Property Group, an Odevo Group Company.
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Customer Support Advisor in Hemel Hempstead employer: TPG Ltd
Trinity Estates is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With opportunities for professional growth and development, particularly in the dynamic hybrid environment of Hemel Hempstead or Manchester, employees can thrive while contributing to the success of a high-performing accounting team. The company prioritises work-life balance and offers competitive benefits, making it an ideal place for those seeking meaningful and rewarding employment.
