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For Companies At a Glance
- Tasks: Become the face of our business, ensuring customer satisfaction and safety on trains.
- Company: Join TransPennine Express, a leader in transforming the rail industry.
- Benefits: Enjoy a competitive salary, free rail travel, and generous discounts for you and your family.
- Other info: Excellent career growth, structured training, and a supportive work environment.
- Why this job: Make a real impact by connecting with people and enhancing their travel experience.
- Qualifications: Must be over 18, flexible with hours, and ready to learn on the job.
The predicted salary is between 22000 - 27000 £ per year.
Trainee Conductor – York (Talent Pool)
There\’s a lot more to this job than checking tickets. It\’s about creating rapport with customers and acting as the face of our business. With a mixture of classroom and practical training, you can progress to a Qualified Conductor in around three months.
Being a conductor, you need to know your stuff, routes and rules, issuing tickets and honouring rail cards, delays and other possible problems, which can be distressing for customers. We\’ll teach you what you need to know but it\’s at those times that the quality of your customer service, communication and dedication will be truly tested.
As confident in your decision making as you are under pressure, you\’ll be ready for every challenge that comes your way and no matter what hours you happen to be working that week (this is no regular 9-to-5 job).
If you\’re ready for the training, can be flexible about your working hours and will enjoy the critical responsibility and the opportunity to make the most of your natural people skills, then this is definitely the role for you.
We offer an attractive salary of £35,213 per annum, once qualified. During training, you\’ll receive £26,960 per annum. There\’s a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with all kinds of benefits, discounts and a Cycle to Work scheme
Due to the safety responsibilities in the role applicants must
- Not have defective colour vision or under gone laser eye surgery
- You must be willing to work irregular and unsociable shift patterns
- You must live within a 60 minute commutable distance from the location you are applying for, evidence may be requested as proof of residence.
- You must be over 18 years old.
- You must be able to pass a drug and alcohol screening and meet the medical requirements for the role.
How to apply?
Applicants will be required to complete an online application form and questions. If successful we\’ll request online psychometric testing for you and if successful you\’ll be invited to a face to face interview with member of our customer experience team. If you\’ve got what we\’re looking for, we\’ll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Trainee Train Conductor - York (Talent Pool) employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Conductor - York (Talent Pool)
✨Tip Number 1
Get to know the company inside out! Research TransPennine Express, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you can demonstrate your ability to handle tricky situations with a smile. Role-playing with friends can be super helpful!
✨Tip Number 3
Be ready for those unexpected questions during the interview. They might throw some curveballs your way to see how you react under pressure. Stay calm, think on your feet, and remember, it’s all about showcasing your decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it. Let’s get you on board!
We think you need these skills to ace Trainee Train Conductor - York (Talent Pool)
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your people skills and enthusiasm for the role.
Know the Role: Make sure you read the job description thoroughly. Understanding what it means to be a Trainee Conductor will help you tailor your application and demonstrate that you’re ready for the challenges ahead.
Highlight Your Flexibility: Since this isn’t a regular 9-to-5 gig, make sure to mention your flexibility in working hours. We value candidates who can adapt to irregular shifts and are ready to take on any challenge!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps you stay updated on the process. We can’t wait to hear from you!
How to prepare for a job interview at Tpexpress
✨Know Your Routes and Rules
Before the interview, brush up on the routes and rules relevant to the role. Familiarise yourself with common ticketing procedures and customer service scenarios. This will show your commitment and readiness to take on the responsibilities of a Trainee Train Conductor.
✨Showcase Your People Skills
Since this role is all about creating rapport with customers, be prepared to share examples of how you've successfully interacted with people in the past. Think of situations where you’ve resolved issues or made someone’s day better – this will highlight your natural people skills.
✨Demonstrate Decision-Making Under Pressure
The interview may include situational questions that test your ability to make decisions under pressure. Prepare by thinking of times when you had to think on your feet. Show that you can remain calm and collected, even when faced with challenges.
✨Be Flexible and Open-Minded
This job requires flexibility with working hours, so express your willingness to adapt. Share any previous experiences where you’ve had to adjust your schedule or work in different environments. This will demonstrate your readiness for the dynamic nature of the role.