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For Companies At a Glance
- Tasks: Become the friendly face of our service, ensuring customer satisfaction and safety.
- Company: Join TransPennine Express, a leader in transforming the rail industry.
- Benefits: Enjoy competitive pay, free travel, discounts, and a supportive work environment.
- Why this job: Perfect for those who love engaging with people and thrive under pressure.
- Qualifications: Must be over 18, flexible with hours, and pass medical screenings.
- Other info: Structured training leads to a qualified conductor role in just three months.
The predicted salary is between 22000 - 27000 £ per year.
Trainee Conductor – Manchester Airport
There\’s more to this job than checking tickets. It\’s about creating rapport with customers and acting as the face of our business. With a combination of classroom and practical training, you can progress to a Qualified Conductor in around three months.
As a conductor, you need to know your routes, rules, issuing tickets, honouring rail cards, dealing with delays, and handling other potential problems that can be distressing for customers. We\’ll teach you what you need to know, but during those times, the quality of your customer service, communication skills, and dedication will be truly tested.
Confident in your decision-making and able to work under pressure, you\’ll be prepared for every challenge. This role involves working irregular hours, so flexibility is essential.
If you\’re ready for training, flexible with your working hours, and enjoy responsibilities and engaging with people, then this role is ideal for you.
We offer an attractive salary of £35,213 per annum once qualified. During training, you\’ll receive £26,960 per annum. Benefits include a final salary pension scheme, discounts on rail travel (free TransPennine Express journeys for you and free leisure journeys for your family), and discounts with other train operators. Additional benefits include discounts, a Cycle to Work scheme, and more.
Due to safety responsibilities, applicants must:
- Not have defective colour vision or have undergone laser eye surgery
- Be willing to work irregular and unsociable shift patterns
- Live within a 60-minute commute of the location (proof may be required)
- Be over 18 years old
- Pass a drug and alcohol screening and meet medical requirements
How to apply?
Complete an online application and questions. Successful applicants will undergo psychometric testing, followed by a face-to-face interview. If successful, you\’ll proceed to a medical examination and drug/alcohol screening to ensure you can safely perform the role.
What can we offer you?
- Excellent career prospects
- A personal development plan
- Structured training and development
- Competitive salary paid every 4 weeks
- Generous annual leave
- Free rail travel for you and dependants
- Travel discounts up to 75% off other train companies and international rail travel after 1 year
- Employee Assistance Program and Wellbeing Portal available 24/7
- Option to join the Railway Pension Scheme with employer contributions
- Family-friendly maternity and paternity benefits
- High street and lifestyle discounts, cycle to work scheme
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, we aim to help people reach their potential. We value individuality, teamwork, and support. Join us to be part of transforming the rail industry and leading it into the future. If making people smile and raising standards excite you, we\’d love to have you onboard.
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Trainee Train Conductor - Manchester Airport employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Conductor - Manchester Airport
✨Tip Number 1
Familiarise yourself with the routes and services offered by TransPennine Express. Knowing the key stops and connections can help you stand out during the interview, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to handle different situations will be beneficial when discussing your experience.
✨Tip Number 3
Be prepared for the psychometric testing by researching common types of assessments used in the transport industry. Familiarising yourself with these tests can help you perform better and showcase your decision-making abilities.
✨Tip Number 4
Show your flexibility and willingness to work irregular hours by highlighting any previous experiences where you've adapted to changing schedules. This will demonstrate your readiness for the demands of the conductor role.
We think you need these skills to ace Trainee Train Conductor - Manchester Airport
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Trainee Train Conductor entails. Familiarise yourself with the responsibilities, such as customer service, decision-making under pressure, and working irregular hours.
Tailor Your CV: Highlight relevant experience in customer service or roles that required strong communication skills. Emphasise any experience you have with working in fast-paced environments or handling difficult situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Trainee Train Conductor and how your skills align with the job requirements.
Prepare for Psychometric Testing: Since successful applicants will undergo psychometric testing, practice similar tests online. This will help you feel more confident and prepared when the time comes to take them.
How to prepare for a job interview at Tpexpress
✨Showcase Your Customer Service Skills
As a Trainee Train Conductor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your capability to handle the pressures of the role.
✨Know the Routes and Regulations
Familiarise yourself with the routes and regulations relevant to the position. While you will receive training, showing that you have done your homework will impress the interviewers and indicate your commitment to the role.
✨Demonstrate Flexibility and Adaptability
The job requires working irregular hours, so be ready to discuss your flexibility. Share experiences where you've successfully adapted to changing circumstances or schedules, highlighting your readiness for the demands of the role.
✨Prepare for Psychometric Testing
Since successful applicants will undergo psychometric testing, practice similar tests beforehand. This will help you feel more confident and perform better, showcasing your decision-making skills and ability to work under pressure.
