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For Companies At a Glance
- Tasks: Create rapport with customers and ensure a smooth travel experience.
- Company: Join TransPennine Express, a leader in the rail industry.
- Benefits: Competitive salary, free rail travel for you and family, and generous leave.
- Why this job: Make a real impact on customer journeys while developing your skills.
- Qualifications: Must be over 18, flexible with hours, and live within commuting distance.
- Other info: Excellent career prospects and a supportive work environment.
The predicted salary is between 27877 - 36411 £ per year.
Qualified or Trainee Conductor – Glasgow
There\’s a lot more to this job than checking tickets. It\’s about creating rapport with customers and acting as the face of our business. With a mixture of classroom and practical training, you can progress to a Qualified Conductor in around three months.
Being a conductor, you need to know your stuff, routes and rules, issuing tickets and honouring rail cards, delays and other possible problems, which can be distressing for customers. We\’ll teach you what you need to know but it\’s at those times that the quality of your customer service, communication and dedication will be truly tested.
As confident in your decision making as you are under pressure, you\’ll be ready for every challenge that comes your way and no matter what hours you happen to be working that week (this is no regular 9-to-5 job).
If you\’re ready for the training, can be flexible about your working hours and will enjoy the critical responsibility and the opportunity to make the most of your natural people skills, then this is definitely the role for you.
We offer an attractive salary of £36,411 per annum, once qualified. During training, you\’ll receive £27,877 per annum. There\’s a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with all kinds of benefits, discounts and a Cycle to Work scheme.
Due to the safety responsibilities in the role applicants must
- Not have defective colour vision or undergone laser eye surgery
- You must be willing to work irregular and unsociable shift patterns
- You must live within a 60 minute commutable distance from the location you are applying for, evidence may be requested as proof of residence.
- You must be over 18 years old.
- You must be able to pass a drug and alcohol screening and meet the medical requirements for the role.
How to apply?
Applicants will be required to complete an online application form and questions. If successful we\’ll request online psychometric testing for you and if successful you\’ll be invited to a face to face interview with member of our customer experience team. If you\’ve got what we\’re looking for, we\’ll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Trainee/Qualified Conductor (Talent Pool) Glasgow employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee/Qualified Conductor (Talent Pool) Glasgow
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating rapport with customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these during your interview.
✨Tip Number 3
Be flexible and ready for anything! The job requires working irregular hours, so be prepared to discuss your availability. Show that you're adaptable and can handle the challenges that come with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace Trainee/Qualified Conductor (Talent Pool) Glasgow
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your people skills and enthusiasm for the role.
Know the Role: Make sure you read the job description thoroughly. Understanding what it means to be a conductor will help you tailor your answers and demonstrate that you’re ready for the challenges ahead.
Show Your Flexibility: Since this isn’t a regular 9-to-5 gig, highlight your willingness to work irregular hours. We appreciate candidates who can adapt to different shifts and are ready for anything!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly about the next steps in the process.
How to prepare for a job interview at Tpexpress
✨Know Your Routes and Rules
Before the interview, brush up on the routes and rules relevant to the conductor role. Familiarise yourself with ticketing processes and customer service protocols. This knowledge will not only impress your interviewers but also show that you're serious about the position.
✨Showcase Your People Skills
Since this role is all about creating rapport with customers, be prepared to share examples of how you've successfully interacted with people in the past. Think of situations where you’ve resolved conflicts or provided excellent service, as these stories will highlight your natural people skills.
✨Demonstrate Flexibility and Decision-Making
The job requires working irregular hours and making quick decisions under pressure. Be ready to discuss how you handle unexpected challenges and your willingness to adapt to changing schedules. This will reassure the interviewers that you can thrive in a dynamic environment.
✨Prepare for Psychometric Testing
If you get to the testing stage, practice some psychometric tests online. These assessments often evaluate your problem-solving abilities and personality traits. Being familiar with the format will help you feel more confident and perform better during the actual test.