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- Tasks: Be the friendly face of the journey, ensuring every passenger feels welcome and safe.
- Company: Join TransPennine Express, a leader in transforming the rail industry.
- Benefits: Competitive pay, free travel, discounts, and a generous pension plan.
- Why this job: Make a real difference every day while enjoying a dynamic and exciting role.
- Qualifications: Must be over 18, a natural people person, and ready for flexible shifts.
- Other info: Structured training and excellent career growth opportunities await you.
The predicted salary is between 27877 - 36411 £ per year.
Ready to take your career full speed ahead? At TransPennine Express, being a Conductor is so much more than checking tickets - it’s about being the heartbeat of the journey, the friendly face that makes every passenger feel welcome, and the problem-solver who keeps things moving when challenges arise.
Why settle for ordinary when you can be extraordinary? With a blend of classroom learning and hands-on experience, you’ll transform from Trainee to Qualified Conductor in just three months. Along the way, you’ll learn all the routes, rules, ticketing, and customer care - all while building confidence and resilience under pressure. This isn’t your typical 9-to-5 job; it’s a dynamic role where every day brings something new.
What’s in it for you?
- Competitive Pay: £27,877 during training, rising to £36,411 once qualified.
- Amazing Perks: Free TransPennine Express travel for you, big discounts for your family, and savings with other train operators. (T & C's apply)
- Lifestyle Benefits: Cycle to Work scheme, Car Salary Sacrifice Scheme, high-street discounts, and a generous pension plan.
- Career Growth: Structured training, personal development plans, and excellent prospects for advancement.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
What we’re looking for:
- A natural people person who thrives under pressure.
- Flexible and ready for irregular shifts.
- Over 18, living within 60 minutes of your chosen location.
- Able to pass medical, drug, and alcohol screening.
- Not have defective colour vision or undergone laser eye surgery.
Your journey to success: Start with an online application, ace the psychometric tests, impress us at interview, and complete your medical checks. Then, you’re on track for an exciting career where you’ll make a real difference every single day.
Why join us?
At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we’d love to have you onboard.
Trainee Conductor Talent Pool (Customer Service Professional) York employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Conductor Talent Pool (Customer Service Professional) York
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the psychometric tests by finding sample questions online. Familiarising yourself with the format can boost your confidence and help you perform better when it counts.
✨Tip Number 3
Be yourself during the interview! They want to see the real you, so let your personality shine through. Share your experiences and how they relate to customer service – after all, being a friendly face is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities directly from us at TransPennine Express.
We think you need these skills to ace Trainee Conductor Talent Pool (Customer Service Professional) York
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Trainee Conductor role. Highlight your customer service experience and any relevant skills that show you can handle the dynamic nature of this job.
Show Enthusiasm: Express your excitement about joining TransPennine Express! We love candidates who are passionate about making a difference and who are ready to embrace the challenges of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps you stay updated on your application status.
How to prepare for a job interview at Tpexpress
✨Know the Company
Before your interview, take some time to research TransPennine Express. Understand their values, mission, and what makes them unique in the rail industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Trainee Conductor, you'll be the friendly face for passengers. During the interview, share examples of how you've successfully interacted with people in previous roles or situations. Highlight your problem-solving skills and ability to stay calm under pressure, as these are key traits they’re looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various situations on the job. Think about times when you've had to think on your feet or resolve conflicts. Practising these scenarios can help you articulate your thought process and demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for advancement. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
