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- Tasks: Deliver exceptional customer service at our station, assisting passengers and ensuring a smooth journey.
- Company: Join TransPennine Express, a forward-thinking rail company dedicated to connecting the North and Scotland.
- Benefits: Enjoy competitive pay, generous leave, free rail travel, and a supportive work environment.
- Why this job: Be part of a team that values your individuality and helps you grow in your career.
- Qualifications: Excellent communication skills and a friendly attitude are essential; no supervisory experience needed.
- Other info: Flexible shifts, outdoor work, and opportunities for personal development await you!
The predicted salary is between 24000 - 36000 £ per year.
We are TransPennine Express and we are going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
As a Customer Service Professional on our station, you will work between the station ticket office, the station ticket barriers and the train platforms. You will deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day’ to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, including:
- Helping customers purchasing tickets
- Providing train service information
- Assisting disabled and vulnerable people
- Dealing with lost property
- Ensuring the safety and cleanliness of the station is maintained consistently to a high standard
You will make sure you are always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up-to-date train service information, and making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you will be working outdoors, so you will need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced, you will follow a varying shift pattern which can include some early starts, some night-time and weekend working in a cross-cultural and diverse environment.
We are looking for people who can demonstrate:
- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
This position does not have line management responsibilities; therefore, supervisory experience is not essential. Applicants will be invited to complete an online assessment and if successful, you will be invited to an interview with our Customer Experience Managers. If you have what we are looking for, we will invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six-month probation period.
Please note, due to safety reasons, we cannot consider applications from those who live more than 50 minutes' drive away from the advertised station.
If that sounds like the right fit for you, we would love to hear from you. Please click apply and complete an application form.
What can we offer you?
- Excellent career prospects
- A personal development plan
- Structured training and development
- Competitive salary paid on a 4-weekly basis
- Generous annual leave entitlement
- Free TransPennine Express rail travel for you and your dependants
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week
- Option to join the Railway Pension Scheme with significant employer contributions
- Family friendly maternity and paternity benefits
- High street and lifestyle discounts as well as a cycle to work scheme
Going places has never felt better! At TransPennine Express, it is our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it is ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
Customer Service Supervisor (RSA GPR) - Scunthorpe employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (RSA GPR) - Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TransPennine Express. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who’s genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We want you to show off your excellent customer service skills and friendly manner, so be ready to share specific examples!
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service roles. Make sure you’re smartly presented for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Supervisor (RSA GPR) - Scunthorpe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their journeys better.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing how your background fits with our mission of delivering a great service every day!
Be Clear and Confident: Use clear language and confident statements in your application. This is your chance to show us that you can communicate effectively, just like you would with our customers on the station.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle various scenarios, like assisting a disabled passenger or dealing with lost property. Being able to share specific examples will show your understanding of the role and your proactive approach.
✨Dress Smartly and Be Presentable
First impressions matter! Make sure you dress smartly for the interview, reflecting the professional image that TransPennine Express values. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Practice Clear Communication
Since the role requires clear and confident communication, practice articulating your thoughts before the interview. You might want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more comfortable and ensure you convey your enthusiasm effectively.
✨Show Your Passion for Customer Service
During the interview, let your passion for helping others shine through. Share stories that highlight your friendly and approachable manner. Whether it’s a time you went above and beyond for a customer or how you enjoy working in a diverse environment, make sure they see your genuine interest in providing excellent service.
