At a Glance
- Tasks: Deliver exceptional customer service at our station, assisting passengers and ensuring a smooth journey.
- Company: Join TransPennine Express, a forward-thinking rail company dedicated to connecting the North and Scotland.
- Benefits: Enjoy competitive pay, free rail travel, generous leave, and a supportive work environment.
- Other info: Flexible shifts, outdoor work, and opportunities for personal development await you!
- Why this job: Be part of a team that values your individuality and helps you grow in your career.
- Qualifications: Excellent communication skills and a friendly attitude; GCSEs in Maths and English preferred.
The predicted salary is between 28800 - 43200 £ per year.
We are TransPennine Express and we are going places. Whether that is helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
As a Customer Service Professional on our station, you will work between the station ticket office, the station ticket barriers and the train platforms. You will deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day' to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, including:
- Helping customers purchasing tickets
- Providing train service information
- Providing assistance to disabled and vulnerable people
- Helping dispatch trains safely and on time
- Dealing with lost property
- Ensuring the safety and cleanliness of the station is maintained consistently to a high standard
You will make sure you are always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up-to-date train service information, and making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you will be working outdoors, so you will need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced, you will follow a varying shift pattern which can include some early starts, some night-time and weekend working in a cross-cultural and diverse environment.
We are looking for people who can demonstrate:
- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
This position does not have line management responsibilities; therefore, supervisory experience is not essential. Applicants will be invited to complete an online assessment and if successful, you will be invited to an interview with one of our Customer Service Managers. If you have what we are looking for, we will invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six-month probation period.
Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes' drive away from the advertised station.
If that sounds like the right fit for you, we would love to hear from you. Please click apply and complete an application form.
What can we offer you?
- Excellent career prospects
- A personal development plan
- Structured training and development
- Competitive salary paid on a 4 weekly basis
- Generous annual leave entitlement
- Free TransPennine Express rail travel for you and your dependants
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week
- Option to join the Railway Pension Scheme with significant employer contributions
- Family friendly maternity and paternity benefits
- High street and lifestyle discounts as well as a cycle to work scheme
Going places has never felt better! At TransPennine Express, it is our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it is ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
Customer Service Supervisor RSA GPR (Scarborough) employer: Tpexpress
TransPennine Express is an exceptional employer dedicated to fostering a supportive and dynamic work environment for its employees. With a strong commitment to professional development, we offer excellent career prospects, structured training, and generous benefits including free rail travel for you and your dependants. Our culture prioritises safety, compliance, and continuous improvement, making it a rewarding place for those passionate about operational excellence in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor RSA GPR (Scarborough)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TransPennine Express. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We want you to be confident and ready to showcase your friendly and approachable manner.
✨Tip Number 3
Dress to impress! Make sure you look smart and well-presented for your interview. First impressions matter, especially in a customer-facing role. Show them you take pride in your appearance and are ready to represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Supervisor RSA GPR (Scarborough)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping people and making their journeys better.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing how your background aligns with our mission of delivering a great service every day!
Be Clear and Confident:Use clear language and confident statements in your application. This role requires excellent communication skills, so show us you can express yourself well right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Tpexpress
✨Know the Company
Before your interview, take some time to research TransPennine Express. Understand their mission, values, and what they stand for in the rail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Professional, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you’ve handled difficult customers or provided exceptional support.
✨Dress Smartly and Be Presentable
First impressions matter! Make sure you dress smartly for your interview. A professional appearance reflects your seriousness about the role and aligns with the company’s standards. Remember, you’ll be representing the company in a customer-facing role.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. These might involve how you would handle specific customer situations or challenges on the station. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
