At a Glance
- Tasks: Ensure all passengers have valid tickets and enhance their travel experience.
- Company: Join TransPennine Express, a forward-thinking rail company dedicated to connecting the North and Scotland.
- Benefits: Enjoy free rail travel, generous leave, and discounts on travel and lifestyle.
- Other info: Flexible working hours with early mornings and late nights; training and development opportunities available.
- Why this job: Be part of a dynamic team transforming the rail industry while making customers smile.
- Qualifications: Customer service experience and a friendly, professional attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Revenue Protection Inspector – On Train – Preston
You\'ll help keep ticketless train travel to a minimum
We\'re TransPennine Express and we\'re going places. Whether that\'s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\'re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
As a Revenue Protection Inspector you ensure all passengers onboard our trains have a valid ticket, you\'ll also play a huge role in the customer experience we offer onboard our trains, making sure customers feel appropriately informed and assisted throughout their journey. You\'ll give advice on train times and platform information, you\'re there to help customers find their seat and stow their luggage. Our trains operate around the clock you\'ll work some early mornings and late nights.
With experience in customer service, you\'re a bit of an expert when it comes to dealing with customers, even during those difficult times. You\'re friendly and outgoing with bags of personality, professional and smart. As you\'ll be selling tickets, there\'s some handing of cash so you\'ll need to be comfortable with issuing accurate change.
If that sounds like the right fit for you, we\'d love to hear from you, please click apply and complete an application form.
What we offer
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\'s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Goings places has never felt better!
At TransPennine Express, it\'s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\'s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\'d love to have you onboard.
#J-18808-LjbffrRevenue Protection Inspector - Preston (On Train) employer: Tpexpress
TransPennine Express is an exceptional employer that prioritises the growth and wellbeing of its employees, offering excellent career prospects and a structured personal development plan. With a supportive work culture that values individuality and teamwork, employees enjoy generous benefits including free rail travel for themselves and dependants, competitive salaries, and access to a comprehensive Employee Assistance Program. Join us in transforming the rail industry while enjoying a fulfilling career in a dynamic environment based in Preston.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Inspector - Preston (On Train)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tpexpress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tpexpress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Protection Inspector - Preston (On Train)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tpexpress:Your cover letter is your chance to shine! Tell us why you want to work at Tpexpress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tpexpress!
How to prepare for a job interview at Tpexpress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
