Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, assist with ticketing, and provide train service information.
- Company: Join TransPennine Express, a forward-thinking rail company dedicated to customer service.
- Benefits: Enjoy competitive pay, free rail travel, and generous annual leave.
- Why this job: Be the face of our brand and help create a better-connected network.
- Qualifications: Excellent customer service skills and a friendly, professional attitude.
- Other info: Flexible shifts, career growth opportunities, and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Professional (Barriers) – Manchester Piccadilly (Talent Pool)
We\’re TransPennine Express and we\’re going places. Whether that\’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
To our customers you\’ll be the face of TransPennine Express so we\’re looking for individuals who have a genuine passion for customer service and have a warm and welcoming manor. To you, looking smart and behaving professionally is important. You enjoy engaging with people and have an appreciation of working in cross cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.
You\’ll enjoy helping customers with their luggage and any other assistance required to safety help our customers on their way. You\’ll provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling so you\’ll need to make sure your train service knowledge is always up to date.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you\’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.
If you think you\’ve got what it takes and possess the passion and confidence to take on this role then we would love to hear from you.
We are looking for people who can demonstrate:
- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
Applicants will be invited to complete an online assessment and if successful, you\’ll then be invited to an interview with our Customer Experience Team. If you\’ve got what we\’re looking for, we\’ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period. *Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes\’ drive away from the advertised station.
If that sounds like the right fit for you, then we\’d love to hear from you. Please click apply and complete an application form. We\’re looking forward to hearing from you!
What we offer
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependents*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Goings places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
#J-18808-Ljbffr
Revenue Protection Inspector- Barriers (Talent Pool) employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Inspector- Barriers (Talent Pool)
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of scenarios where you might need to handle difficult conversations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the application process right there. Don’t miss out on this chance!
We think you need these skills to ace Revenue Protection Inspector- Barriers (Talent Pool)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and made customers feel valued, so share some examples that showcase your friendly and approachable manner.
Be Professional and Smart: Since you'll be the face of TransPennine Express, it's important to present yourself well. In your application, mention how you maintain a smart appearance and professional behaviour, as this reflects our values and the role's requirements.
Demonstrate Your Communication Skills: We love candidates who can communicate clearly and confidently. Use your application to show off your ability to engage with people from diverse backgrounds, and don’t forget to mention any relevant experiences where you’ve had to handle difficult conversations.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you about the next steps in the process!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult conversations or provided exceptional service in the past. This role is all about being the friendly face of TransPennine Express, so show them you’ve got the passion!
✨Dress to Impress
First impressions matter! Make sure you look smart and professional for your interview. This shows that you take the role seriously and understand the importance of presenting yourself well, especially in a customer-facing position.
✨Familiarise Yourself with Train Services
Since you'll be providing train service information, it’s a good idea to know the basics about train times and platforms. Do a bit of research on TransPennine Express services so you can demonstrate your enthusiasm and knowledge during the interview.
✨Prepare for Shift Patterns
Be ready to discuss your availability and comfort with varying shift patterns, including early starts and late finishes. Show that you’re flexible and willing to adapt to the needs of the role, as this is crucial for success in a dynamic environment like the rail industry.