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- Tasks: Provide excellent customer service and assist with ticketing and luggage.
- Company: Join TransPennine Express, a forward-thinking rail company.
- Benefits: Competitive salary, free rail travel, and generous annual leave.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Be the face of our brand and make a difference in customer journeys.
- Qualifications: Strong customer service skills and a friendly, professional attitude.
The predicted salary is between 24000 - 28000 £ per year.
We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
As the face of TransPennine Express for our customers, you will demonstrate a genuine passion for customer service and a warm, welcoming manner. You will present yourself professionally and engage with a diverse, cross‑cultural team, handling difficult conversations and processing cash and card payments as required by the role. You will assist customers with luggage and other needs, provide train service information such as times and platform details, and support ticket checking and selling while maintaining up‑to‑date service knowledge.
Our trains and stations operate 24/7, so you will work a varying shift pattern that may include early starts, night work and weekends.
We are looking for people who can demonstrate:
- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner.
- Ability to speak clearly and confidently.
- Smart and well presented.
- Computer literate with the ability to use Microsoft packages.
- Ability to get to and from the location without relying on the rail service or public transport due to early shift start and finish times.
Applicants must be able to commute within 50 minutes by non‑rail transport.
What we offer:
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a four‑weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service, for you and your dependents.
- Free and confidential Employee Assistance Programme and Well‑being Portal available 24/7.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family‑friendly maternity and paternity benefits.
- High‑street and lifestyle discounts and a cycle‑to‑work scheme.
*Terms and conditions apply.
Revenue Protection Assistant - Barriers (Talent Pool) employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Assistant - Barriers (Talent Pool)
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of scenarios where you might need to handle difficult conversations or provide assistance. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer-facing roles. Make sure you present yourself smartly and professionally, as it reflects your attitude towards the job and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any new roles that match your skills and interests.
We think you need these skills to ace Revenue Protection Assistant - Barriers (Talent Pool)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you genuinely care about helping others and making their experience enjoyable.
Be Professional and Approachable: Make sure your application reflects a friendly and professional tone. Use clear language and present yourself in a way that shows you can engage with a diverse range of customers and colleagues.
Highlight Relevant Skills: Don’t forget to mention your skills that match the job description! Whether it’s your computer literacy or ability to handle difficult conversations, we want to know what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Stuff
Brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer or handled a tricky situation. Be ready to share these examples, as they’ll show your passion for helping others.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and professionally. A neat appearance will not only boost your confidence but also reflect your respect for the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to handling difficult conversations or working in a team. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly and confidently.
✨Plan Your Journey
Since you need to commute without relying on public transport, plan your route ahead of time. Make sure you know how long it takes to get there and factor in any potential delays. Arriving on time shows your commitment and reliability!