At a Glance
- Tasks: Help reduce ticketless travel and support customers on trains.
- Company: Join TransPennine Express, a forward-thinking rail company.
- Benefits: Enjoy travel discounts, competitive salary, and career development.
- Other info: Flexible shifts with opportunities for personal growth and support.
- Why this job: Make a real impact while working in a dynamic team environment.
- Qualifications: Customer service experience and strong communication skills required.
Overview
Revenue Protection Inspector – On Train – Sheffield
You\\\'ll help keep ticketless travel to a minimum
We\\\'re TransPennine Express and we\\\'re going places. Whether that\\\'s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\\\'re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
As a Revenue Protection Inspector you will be working as part of a highly engaged team. Within this team your role will help to reduce ticketless travel across the TPE network, through ensuring all passengers have a valid ticket. To protect the revenue, you will predominantly work onboard with some station work as required. You will have an eye for detail and excellent communication skills to help support and educate our customers. As you will be dealing with ticketing requirements there will be some cash handling so you must be comfortable with issuing accurate change.
Our trains operate around the clock so you will work some early mornings, late nights and weekends too. With experience in customer service, along with your friendly and professional manner, you will maintain high standards and support our customers even during those difficult times. From giving advice on train times and platform information to helping with seating and luggage, your communication skills will be key.
If that sounds like the right fit for you, we\\\'d love to hear from you, please click apply and complete an application form.
Responsibilities
- Work as part of a highly engaged team to reduce ticketless travel across the TransPennine Express network, ensuring all passengers have a valid ticket.
- Predominantly onboard with some station work as required.
- Apply an eye for detail and excellent communication skills to support and educate customers.
- Handle ticketing requirements with comfortable cash handling and accurate change.
- Work shifts including early mornings, late nights and weekends.
- Draw on customer service experience to maintain high standards while assisting customers during difficult times.
Benefits
What we can offer you?
- Full uniform
- Competitive salary paid on 4 weekly basis
- A personal development plan
- Excellent career prospects
- Structured training and development
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\\\' service* for you and your dependants*
- Free and Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week. We will make sure there\\\'s someone on-hand to offer guidance, advice and useful information for our people when they are experiencing hardship at work or home
- Option to join the Railway Pension Scheme with significant employer contributions
- Family friendly maternity and paternity benefits
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*
*terms and conditions apply
Help take the north further.
Goings places has never felt better!
At TransPennine Express, it\\\'s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\\\'s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\\\'d love to have you onboard.
Part Time Revenue Protection Inspector - On Train - Sheffield employer: Tpexpress
TransPennine Express is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on teamwork and customer service, we offer competitive salaries, extensive training opportunities, and generous travel discounts, all within a supportive work culture that values individuality and collaboration. Join us in Sheffield to be part of a transformative journey in the rail industry, where your contributions will help create a better-connected network in the North and Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Revenue Protection Inspector - On Train - Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tpexpress and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tpexpress and let us see your personality shine through!
We think you need these skills to ace Part Time Revenue Protection Inspector - On Train - Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tpexpress.
Get Familiar with Our Brand:Before applying, take some time to learn about Tpexpress and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tpexpress
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tpexpress.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tpexpress will surely appreciate.
