At a Glance
- Tasks: Assist customers with luggage, provide train information, and process ticket payments.
- Company: Join TransPennine Express, a forward-thinking rail company making travel easier.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for career growth.
- Other info: Work in a diverse team and enjoy engaging with people from all walks of life.
- Why this job: Be the friendly face of our service and make a difference in people's journeys.
- Qualifications: Passion for customer service and ability to handle cash and card transactions.
The predicted salary is between 12 - 15 £ per hour.
Part Time Customer Service Professional (Barriers) – Huddersfield. We are TransPennine Express and we are going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
To our customers you will be the face of TransPennine Express, so we are looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. You enjoy engaging with people and have an appreciation of working in a cross-cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.
Responsibilities:
- Assist customers with luggage and other assistance required to help them on their way.
- Provide train service information (train times, platform information).
- Assist with ticket checking and ticket selling and process cash and card payments.
- Work shifts that may include early starts, nights and weekends, in a cross-cultural and diverse environment.
- Ensure safe and efficient customer service at the station and on the train.
Part Time Revenue Protection Assistant - Barriers employer: Tpexpress
TransPennine Express is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to customer service, our team thrives in a supportive and inclusive work culture, offering flexible part-time opportunities that fit around your lifestyle. Join us in Huddersfield, where you can grow your skills in a dynamic environment while making a meaningful impact on the travel experience of our diverse customers.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Revenue Protection Assistant - Barriers
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tpexpress and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tpexpress and let us see your personality shine through!
We think you need these skills to ace Part Time Revenue Protection Assistant - Barriers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tpexpress.
Get Familiar with Our Brand:Before applying, take some time to learn about Tpexpress and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tpexpress
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tpexpress.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tpexpress will surely appreciate.
