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- Tasks: Engage with customers, assist with ticketing, and provide train service information.
- Company: Join TransPennine Express, a dynamic team at Manchester Airport.
- Benefits: Enjoy competitive pay, free rail travel, and generous leave.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: Excellent customer service skills and a friendly, approachable manner.
- Other info: Flexible shifts with great career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are TransPennine Express and we are going places. Whether that is helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers, we are looking for people with drive and enthusiasm to join our amazing team.
To our customers, you will be the face of TransPennine Express, so we are looking for individuals who have a genuine passion for customer service and a warm and welcoming manner. You enjoy engaging with people and have an appreciation of working in a cross‑cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations and comfortable processing cash and card payments. You will help customers with their luggage and provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling. Your train service knowledge must be up to date.
Our trains operate around the clock, as do our stations. You will follow a varying shift pattern that can include early starts, night time and weekend work.
We are seeking candidates who can demonstrate:
- Excellent customer service skills, in good times and bad
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the location without relying on public transport due to early shift start and finish times
Applicants will be invited to complete an online assessment, followed by an interview with our Customer Experience Team and a medical examination including drugs/alcohol screening. Qualified appointees must provide at least two satisfactory references and complete a six‑month probation period. Please note, due to safety reasons, we cannot consider applications from locations more than 50 minutes’ drive from the advertised station.
What we offer:
- Excellent career prospects
- A personal development plan
- Structured training and development
- Competitive salary paid on a 4‑weekly basis
- Generous annual leave entitlement
- Free TransPennine Express rail travel for you and your dependents*
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year’s service* for you and your dependents*
- Free & confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week
- Option to join the Railway Pension Scheme with significant employer contributions
- Family friendly maternity and paternity benefits
- High street and lifestyle discounts and cycle to work scheme*
*Terms and conditions apply.
Revenue Protection Assistant - Gateline (Fixed Term and Talent Pool) in Manchester employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Assistant - Gateline (Fixed Term and Talent Pool) in Manchester
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult conversations or assist customers with their queries. Role-playing these situations can boost your confidence for the real deal.
✨Tip Number 3
Dress to impress! Make sure you present yourself smartly and professionally, as first impressions matter. A well-put-together appearance shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Revenue Protection Assistant - Gateline (Fixed Term and Talent Pool) in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and provided excellent service, so share specific examples that showcase your friendly and approachable manner.
Be Clear and Confident: When writing your application, use clear and confident language. We’re looking for candidates who can communicate effectively, so make sure your writing reflects that. Avoid jargon and keep it straightforward!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working with TransPennine Express and how your skills align with the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about past experiences where you handled difficult conversations or provided excellent service. Be ready to share specific examples that highlight your friendly and approachable manner.
✨Stay Updated on Train Services
Since you'll be providing train service information, it's crucial to have up-to-date knowledge about train times and platform details. Check the latest schedules and any changes in services so you can confidently answer questions during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and present yourself well for the interview. This shows that you take the opportunity seriously and understand the importance of being well-presented in a customer-facing role.
✨Prepare for Shift Patterns
Be ready to discuss your availability for varying shift patterns, including early starts and weekends. Think about how you’ll manage your commute, especially since public transport might not be an option for those early shifts. Showing flexibility will impress the interviewers!