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- Tasks: Assist customers with ticketing, luggage, and provide train service information.
- Company: Join TransPennine Express, a forward-thinking rail company making connections in the North and Scotland.
- Benefits: Enjoy competitive pay, generous leave, free rail travel, and discounts for you and your family.
- Why this job: Be the face of customer service and help create a better-connected network.
- Qualifications: Excellent customer service skills and a friendly, professional attitude required.
- Other info: Flexible shifts, great career prospects, and a supportive team environment await you.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Professional (Barriers) – Manchester Piccadilly (Fixed Term – 12 months)
We’re TransPennine Express and we’re going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
To our customers you’ll be the face of TransPennine Express so we’re looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. To you, looking smart and behaving professionally is important. You enjoy engaging with people and have an appreciation of working in a cross-cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.
You’ll enjoy helping customers with their luggage and any other assistance required to safely help our customers on their way. You’ll provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling so you’ll need to make sure your train service knowledge is always up to date. Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you’ll follow a varying shift pattern which can include some early starts, some night time and weekend working.
If you think you’ve got what it takes and possess the passion and confidence to take on this role then we would love to hear from you.
Key Skills and Qualifications- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner.
- Ability to speak clearly and confidently.
- Smart and well presented.
- Computer literate with the ability to use Microsoft packages.
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times.
Applicants will be invited to complete an online assessment and if successful, you’ll then be invited to an interview with our Customer Experience Team. If you’ve got what we’re looking for, we’ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.
*Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes’ drive away from the advertised station. If that sounds like the right fit for you, then we’d love to hear from you. Please click apply and complete an application form. We’re looking forward to hearing from you!
What We Offer- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years’ service* for you and your dependents*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- High street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we’d love to have you onboard.
Revenue Protection Assistant - Barriers (12 month fixed term) in Manchester employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Assistant - Barriers (12 month fixed term) in Manchester
✨Tip Number 1
First things first, get to know TransPennine Express! Dive into their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show them you're the perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations during the interview process.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a customer-facing role like this one. Show them you take pride in your appearance!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to join the TransPennine Express family. Good luck!
We think you need these skills to ace Revenue Protection Assistant - Barriers (12 month fixed term) in Manchester
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help someone out, as this is what we value at TransPennine Express.
Be Professional and Polished: Make sure your application looks smart and professional. Use clear language, check for typos, and keep it well-structured. We want to see that you take pride in your work, just like we do!
Highlight Your Flexibility: Since the role involves varying shift patterns, mention your availability and willingness to work different hours. This shows us that you're ready to jump in and help whenever needed, which is super important in our industry.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about past experiences where you handled difficult conversations or went above and beyond for a customer. Be ready to share specific examples that highlight your friendly and approachable manner.
✨Dress to Impress
First impressions matter, especially in a role where you'll be the face of the company. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of looking presentable in a customer-facing role.
✨Get Familiar with Train Services
Since you'll be providing train service information, it’s crucial to have a good understanding of the routes and schedules. Do some research on TransPennine Express services and be prepared to discuss them. This will demonstrate your enthusiasm for the role and your commitment to helping customers.
✨Be Ready for Shift Patterns
The job involves varying shift patterns, so be prepared to discuss your flexibility. Think about how you can manage early starts or late finishes, and be ready to explain how you’ll get to the station without relying on public transport. This shows you're serious about the role and ready to meet its demands.
