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- Tasks: Support and maintain key customer-facing systems across the TPE network.
- Company: Join a dynamic team at TransPennine Express, focused on customer satisfaction.
- Benefits: Enjoy competitive salary, generous leave, and free rail travel for you and your dependants.
- Other info: Excellent career growth opportunities and structured training available.
- Why this job: Gain hands-on experience in estates management while making a real impact.
- Qualifications: Experience with SISS and M&E systems, plus strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Estates Support Officer (SISS & M&E), you'll play a vital part in keeping our stations running smoothly by supporting the management and maintenance of key customer‑facing systems such as CCTV, Customer Information Screens, PA systems and Help Points. You'll work closely with our SISS maintenance contractor, station teams and internal stakeholders to monitor performance, co‑ordinate maintenance activity and ensure faults are resolved quickly. The role blends office-based tasks with on-site visits across the TPE network, giving you hands‑on experience in estates management and asset performance.
To succeed, you'll need proven experience managing SISS and/or M&E systems, along with strong organisational skills and a proactive approach. This is a great opportunity to develop your expertise within a fast‑paced operational environment.
What we offer:
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependants.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- High street and lifestyle discounts as well as a cycle to work scheme.
Estates Customer Support and M&E Manager in Manchester employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Customer Support and M&E Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at TransPennine Express. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to SISS and M&E systems, and think about how your experience aligns with the role. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in estates management or customer support. This will demonstrate your proactive approach and ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the TransPennine Express team. Let's get you that job!
We think you need these skills to ace Estates Customer Support and M&E Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SISS and M&E systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about estates management and how you can contribute to keeping our stations running smoothly. Keep it engaging and personal.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects. We love a proactive approach, so share any experiences where you’ve gone above and beyond to resolve issues quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Tpexpress
✨Know Your Systems
Make sure you brush up on your knowledge of SISS and M&E systems before the interview. Be ready to discuss specific examples of how you've managed these systems in the past, as well as any challenges you've faced and how you overcame them.
✨Show Your Organisational Skills
This role requires strong organisational skills, so be prepared to share how you prioritise tasks and manage your time effectively. Think of a situation where you had to juggle multiple responsibilities and explain how you handled it.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Come armed with examples of how you've proactively identified and resolved issues in previous roles. This could be anything from improving a process to addressing a fault before it became a bigger problem.
✨Engage with Stakeholders
Since you'll be working closely with various teams and contractors, it's important to show that you can communicate effectively. Prepare to discuss how you've collaborated with different stakeholders in the past and how you ensure everyone is on the same page.