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- Tasks: Assist customers, provide train service info, and handle ticket sales in a vibrant setting.
- Company: Leading rail service provider based in Manchester with a focus on customer experience.
- Benefits: Competitive salary, extensive employee benefits, and free rail travel for dependents.
- Why this job: Join a dynamic team and kickstart your career in the exciting rail industry.
- Qualifications: Strong customer service skills and a friendly approach are essential.
- Other info: 12-month fixed-term role with opportunities for growth and development.
The predicted salary is between 27000 - 42000 £ per year.
A leading rail service provider located in Manchester is seeking a Customer Service Professional for a 12-month fixed-term position. The role involves assisting customers, providing train service information, and handling ticket sales in a diverse and dynamic environment.
Candidates must exhibit strong customer service skills, a friendly approach, and the ability to work varying shifts.
Offering competitive salary and extensive employee benefits, including free rail travel for dependents. Ideal for those looking to develop a career in the rail industry.
Customer Experience & Revenue Protection Assistant in Manchester employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Revenue Protection Assistant in Manchester
✨Tip Number 1
Get to know the company! Research the rail service provider and understand their values, mission, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you can demonstrate your friendly approach and problem-solving abilities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about wanting to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience & Revenue Protection Assistant in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working in the rail industry and how your skills align with the job description. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve issues. This will show that you understand the importance of a friendly approach in a dynamic environment.
✨Familiarise Yourself with the Rail Industry
Do some research on the rail service provider and the industry as a whole. Knowing about their services, values, and recent developments will help you stand out. It shows genuine interest and can lead to insightful questions during the interview.
✨Prepare for Shift Work Questions
Since the role involves varying shifts, be prepared to discuss your availability and flexibility. Think about how you’ve managed shift work in the past and be ready to share examples of how you adapt to different schedules.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work in the rail industry. Share why you’re passionate about customer service and how this role aligns with your career goals. A positive attitude can make a lasting impression!
