Interim Debt Recovery Administrator

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.

About the Role

Reporting directly to the Revenue Enforcement Lead, you will work within our Fraud & Revenue Enforcement and carry out a wide variety of tasks. This will include, but will not be limited to:

• Reviewing Travel Irregularity Reports submitted by front line colleagues, assessing their suitability for follow up, and deciding on the correct course of action to follow.
• Receiving, investigating and responding to customer contact and correspondence via letter, email and telephone, in relation to Travel Irregularity Reports, Unpaid Fares, Penalty Fares, and Parking Penalties.
• Carrying out identity and address tracing on offenders.
• Carrying out a range of day-to-day administrative tasks such as receiving and processing incoming post; printing, preparing and posting letters and court documents; inputting court results; responding to requests for information from Customer Relations or Data Protection teams.
• Taking responsibility for financial matters such as raising purchase orders and processing invoices for external suppliers, as well as setting up and reconciling payment plans and other payments from customers.
• Managing all staff and contractor parking at TPE stations, and for TPE Traincrew at non-TPE stations, including looking after parking permits on a daily and long term basis.

You will have a keen eye for detail, as well as a progressive attitude to new and modern ways of working. Your work will enable TransPennine Express to reduce ticketless travel and deliver value to taxpayers.

What we’re looking for

We are looking for a flexible and adaptable individual. As a minimum you will need:

• A good knowledge of Railway ticketing systems and policies.
• An ability to work within a team as well as autonomously.
• Good organisational skills to manage a high volume of cases.
• Honesty with ethical working practices and high levels of integrity and confidentiality.
• The ability to travel across the network, sometimes at short notice, in order to meet business needs.
• A keen eye for detail.
• A very high standard of both verbal and written English and communication skills.
• The ability to use different IT systems and software for managing cases and for communicating with customers and colleagues.
• To be proactive and identify areas for improvement, as well as the ability to react quickly to new emerging needs.

Ideally, you will also have the following (desirable, not essential):

• A good understanding of the Railway Byelaws, Penalty Fares Regulations, and the National Rail Conditions of Travel.
• Experience of working in a front-line customer facing role, ideally within the Rail industry.

If all of that sounds like the right fit for you, we’d love to hear from you, please click apply and complete an application form. Please ensure that you submit a covering letter that outlines how you meet the criteria of the job specification.

The salary is circa £32,000. This role is Monday – Friday, office based in York, and is offered on a secondment basis for up to one year.

What we offer:

• Excellent career prospects.
• A personal development plan.
• Structured training and development.
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependents.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependents.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• High street and lifestyle discounts as well as a cycle to work scheme.

Goings places has never felt better! At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it.