At a Glance
- Tasks: Safely dispatch trains and provide top-notch customer service at Huddersfield Railway Station.
- Company: Join TransPennine Express, a forward-thinking rail company making travel better in the North and Scotland.
- Benefits: Enjoy competitive pay, free rail travel, generous leave, and a supportive work environment.
- Other info: Full training provided with excellent career prospects and personal development plans.
- Why this job: Be the face of the station, helping passengers travel confidently while ensuring trains run on time.
- Qualifications: Strong communication skills, team player, and a flexible approach to working hours.
The predicted salary is between 29733 - 29733 € per year.
Train Dispatchers (RSA) Fixed‑Term, 24 Months
Location: Huddersfield Railway Station
Salary: £29,733pa
We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
We're looking for enthusiastic and customer‑focused individuals to join our team as Train Dispatchers (RSAs). This is a varied and rewarding role where you'll support passengers with information, assistance, and the safe dispatch of trains. You'll be the face of our station, helping customers travel with confidence, whilst ensuring trains are dispatched on time.
What you’ll be doing:
- Dispatching trains safely and efficiently
- Providing high‑quality customer service and travel information
- Assisting passengers throughout the station
- Working collaboratively as part of a busy station team
What we’re looking for:
- A team player with strong communication and interpersonal skills
- Well‑presented, organised, and physically fit
- Good numeracy and literacy
- High level of safety awareness
- Flexible approach to working hours, including evenings and weekends
Additional requirements:
This is a safety‑critical role and will require psychometric testing, a medical assessment, and practical training. Full training will be provided.
Start date: Interviews will take place on a rolling basis, with start dates available as soon as possible.
What we offer:
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on a 4‑weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year’s service for you and your dependents.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme.
Train Dispatcher (RSA Grade) in Huddersfield employer: Tpexpress
TransPennine Express is an exceptional employer, offering a supportive and dynamic work environment at Huddersfield Railway Station. With a strong focus on employee development, we provide structured training, excellent career prospects, and generous benefits including free rail travel for you and your dependents. Join our enthusiastic team and be part of our mission to enhance connectivity in the North and Scotland while enjoying a fulfilling career in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Train Dispatcher (RSA Grade) in Huddersfield
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Train Dispatcher, you'll need to interact with passengers and colleagues regularly. Try role-playing scenarios with friends or family to boost your confidence and refine your customer service skills.
✨Tip Number 3
Be flexible and ready to adapt! The rail industry can be unpredictable, so showing that you're open to working varied hours, including evenings and weekends, will make you stand out as a candidate who’s ready for the challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the TransPennine Express family. Don’t miss out on this opportunity!
We think you need these skills to ace Train Dispatcher (RSA Grade) in Huddersfield
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the rail industry shine through! We want to see that you're excited about the role and ready to contribute to our mission of creating a better-connected network.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your strong communication skills and any experience in customer service, as these are key for a Train Dispatcher.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tpexpress
✨Know the Role Inside Out
Before your interview, make sure you understand what a Train Dispatcher does. Familiarise yourself with the responsibilities like safely dispatching trains and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
Since this role requires collaboration, be ready to share examples of how you've worked well in a team before. Think about times when you helped colleagues or contributed to a group project. Highlighting your teamwork skills will demonstrate that you're a great fit for their busy station environment.
✨Prepare for Safety Questions
Given that this is a safety-critical position, expect questions related to safety awareness. Brush up on basic safety protocols and think about how you would handle emergency situations. Showing that you prioritise safety will impress the interviewers and show you're ready for the responsibility.
✨Dress to Impress
First impressions matter! Make sure you’re well-presented and dressed appropriately for the interview. A smart appearance reflects your professionalism and respect for the role. Plus, it sets a positive tone for the conversation right from the start.
