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- Tasks: Assist customers with luggage, provide train information, and process ticket payments.
- Company: Join TransPennine Express, a forward-thinking rail company making travel easier.
- Benefits: Enjoy competitive pay, free rail travel, and generous leave entitlements.
- Why this job: Be the face of customer service in a diverse and dynamic environment.
- Qualifications: Must have excellent customer service skills and a friendly approach.
- Other info: Great career growth opportunities and structured training available.
The predicted salary is between 12 - 15 £ per hour.
Part Time Customer Service Professional (Barriers) – Huddersfield. We are TransPennine Express and we are going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
To our customers you will be the face of TransPennine Express, so we are looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. You enjoy engaging with people and have an appreciation of working in a cross-cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.
Responsibilities:
- Assist customers with luggage and other assistance required to help them on their way.
- Provide train service information (train times, platform information).
- Assist with ticket checking and ticket selling and process cash and card payments.
- Work shifts that may include early starts, nights and weekends, in a cross-cultural and diverse environment.
- Ensure safe and efficient customer service at the station and on the train.
Qualifications & Requirements:
- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner.
- Ability to speak clearly and confidently.
- Smart and well presented.
- Computer literate and able to use Microsoft packages.
- Ability to get to and from the above location without relying on rail service or public transport due to early shift start and finish times.
- Must be able to travel to the station within 50 minutes by car.
Benefits:
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4-weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year’s service for you and your dependents.
- Free & confidential Employee Assistance Programme and Wellbeing Portal 24 hours a day, 7 days a week.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family-friendly maternity and paternity benefits.
- High-street and lifestyle discounts and cycle-to-work scheme.
*Terms and conditions apply.
Part Time Revenue Protection Assistant - Barriers in Huddersfield employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Revenue Protection Assistant - Barriers in Huddersfield
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of scenarios where you might need to handle difficult conversations. Role-playing with a friend can help you feel more confident when it comes to those tricky situations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer-facing roles. Make sure you look smart and well-presented for any interviews or assessments. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the TransPennine Express site. This way, you’ll be in the best position to get noticed and considered for the role. Plus, it’s super easy to keep track of your application status!
We think you need these skills to ace Part Time Revenue Protection Assistant - Barriers in Huddersfield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making people's journeys better!
Be Clear and Confident: Make sure your application is easy to read and understand. Use clear language and structure your thoughts logically. Remember, you're applying for a role where communication is key, so show us you can express yourself well in writing!
Highlight Your Flexibility: Since this role involves working shifts, it's important to mention your availability and willingness to work at different times, including early mornings and weekends. We appreciate candidates who are adaptable and ready to jump in when needed!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Tpexpress
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've handled difficult situations or provided exceptional service. This role is all about being the friendly face of TransPennine Express, so show them you’ve got the skills to engage warmly with customers.
✨Dress to Impress
First impressions matter! Dress smartly and present yourself well for the interview. You want to reflect the professionalism expected in a customer-facing role. A polished appearance will help convey your enthusiasm and respect for the opportunity.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Revenue Protection Assistant. Be prepared to discuss how you would assist customers, handle ticket sales, and process payments. Showing that you understand the job will demonstrate your genuine interest in the position.
✨Prepare for Shift Work Questions
Since this role involves working shifts, be ready to discuss your availability and how you plan to manage early starts or late finishes. It’s important to show that you’re flexible and can commit to the required hours without relying on public transport.