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- Tasks: Engage with customers, assist with ticket purchases, and provide train information.
- Company: Dynamic transport company focused on excellent customer service.
- Benefits: Competitive salary, free rail travel, generous leave, and career development opportunities.
- Why this job: Join a vibrant team and make a difference in customers' journeys every day.
- Qualifications: Strong customer service skills and a friendly, approachable attitude.
- Other info: Flexible shifts, outdoor work, and a supportive environment for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Professional on our station, you'll work between the station ticket office, the station ticket barriers and the train platforms. You'll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver 'a great service every day' to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchase tickets, providing train service information, providing assistance to disabled and vulnerable people, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.
You'll make sure you're always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you'll be working outdoors so you'll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you'll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross‐cultural and diverse environment.
Qualifications- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
This position does not have line management responsibilities therefore supervisory experience is not essential.
Benefits- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4-weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme.
Customer Service Supervisor (RSA) in Huddersfield employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (RSA) in Huddersfield
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers face-to-face, it’s crucial to speak clearly and confidently. Try role-playing scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Be ready for a variety of shift patterns. Make sure you can discuss your flexibility during interviews. Showing that you’re adaptable and willing to work at different times can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Supervisor (RSA) in Huddersfield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how friendly and approachable you are, so don’t be afraid to inject a bit of your own style into your writing.
Highlight Relevant Experience: Make sure to mention any previous customer service experience you have. Whether it’s helping customers in a shop or assisting people in a busy environment, we want to know how you've made a difference in those roles.
Be Clear and Confident: Use clear and confident language in your application. This shows us that you can communicate effectively, which is super important for the Customer Service Professional role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Tpexpress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Professional role. Familiarise yourself with the key responsibilities, such as assisting customers with ticket purchases and providing train service information. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, especially in challenging circumstances. This will highlight your proactive and personable approach, which is crucial for this role.
✨Dress Smartly and Be Presentable
First impressions matter! Make sure you dress smartly for your interview, reflecting the professional image expected in a customer-facing role. Being well-presented shows that you take the opportunity seriously and are ready to represent the company positively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various customer service situations. Practice your responses to common scenarios, like dealing with difficult customers or assisting those with disabilities. This preparation will help you feel more confident and articulate during the interview.