At a Glance
- Tasks: Help customers have a great travel experience and assist with their needs.
- Company: Join TransPennine Express, a forward-thinking rail company making connections in the North and Scotland.
- Benefits: Enjoy competitive pay, free rail travel, generous leave, and wellness support.
- Other info: Great career prospects and structured training to help you succeed.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Passion for customer service and willingness to work flexible hours.
The predicted salary is between 24000 - 28000 £ per year.
Customer Ambassador – Edinburgh We're Trans Pennine Express and we're going places.
Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers.
We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
We're on the hunt for an outgoing, friendly, and customer-focused individual to join our new Customer Ambassador team.
It doesn't matter whether a customer is getting on or off one of our trains at a station we manage, or one managed by another train operator, we want each and every one of our customers to have a great travelling experience with us.
As a Customer Ambassador, you'll be based at a major station to represent Trans Pennine Express and be attentive to the needs of our customers, especially during times of disruption.
The role will present daily variety and challenge as you help people with their different requirements—be that a customer who requires assistance to access the station or train, coordinating rail replacements, pointing customers to the correct places, or trying to reunite people with their lost property.
You will receive all the training and ongoing support and supervision you need to do an amazing job for our customers.
We'd love to hear from you if… You're passionate about customer service You're happy to work a shift/roster pattern that will involve some weekend working, or early starts/late finishes from time to time You're comfortable working on your feet for the duration of your shift What we offer Excellent career prospects.
A personal development plan.
Structured training and development.
Competitive salary paid on a 4‑weekly basis.
Generous annual leave entitlement.
Free Trans Pennine Express rail travel for you and your dependants*.
Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service* for you and your dependants*.
Free & confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
We make sure there's someone on‑hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
Option to join the Railway Pension Scheme with significant employer contributions.
Family friendly maternity and paternity benefits.
Plus, high street and lifestyle discounts as well as a cycle to work scheme*. *Terms and conditions apply. #J-18808-Ljbffr
Customer Ambassador - Edinburgh employer: Tpexpress
TransPennine Express is an exceptional employer dedicated to fostering a supportive and dynamic work environment for its employees. With a strong commitment to professional development, we offer excellent career prospects, structured training, and generous benefits including free rail travel for you and your dependants. Our culture prioritises safety, compliance, and continuous improvement, making it a rewarding place for those passionate about operational excellence in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ambassador - Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tpexpress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tpexpress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Ambassador - Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tpexpress:Your cover letter is your chance to shine! Tell us why you want to work at Tpexpress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tpexpress!
How to prepare for a job interview at Tpexpress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
