At a Glance
- Tasks: Provide friendly service at ticket offices and train platforms, assisting passengers with their needs.
- Company: Join TransPennine Express, a leading rail service provider focused on customer satisfaction.
- Benefits: Enjoy competitive pay, generous leave, free rail travel, and discounts for you and your family.
- Other info: Flexible shifts and excellent career growth opportunities await you!
- Why this job: Make a difference in passengers' journeys while developing your customer service skills.
- Qualifications: Great communication skills and a friendly attitude are essential; no prior management experience needed.
The predicted salary is between 20000 - 25000 £ per year.
TransPennine Express is looking for Customer Service Professionals to work in our ticket offices, ticket barriers and train platforms. The role focuses on providing proactive, personable service to all passengers.
Responsibilities
- Operate the station ticket office and ticket barriers.
- Assist customers with purchasing tickets, providing train service information, and offering help to disabled or vulnerable passengers.
- Manage lost property, safety, and cleanliness of the station.
- Keep customers informed with up-to-date train service information.
- Work outdoors under all weather conditions and support wheelchair users and other passengers.
- Follow varying shift patterns, including early starts and night or weekend work.
Qualifications
- Excellent customer service skills.
- Friendly and approachable manner.
- Ability to speak clearly and confidently.
- Smart and well presented.
- Computer literate with the ability to use Microsoft packages.
- Can get to the station without relying on rail service or public transport due to early shift start and finish times.
- Line management experience not essential as this position has no line‑management responsibilities.
- Ability to travel more than 50 minutes’ drive away is not acceptable due to safety reasons.
- Must submit at least two satisfactory references and complete a six‑month probation period.
Benefits
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4‑weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants.
- Travel discounts up to 75% off other train operating companies, plus international rail travel after one year of service for you and your dependants.
- Access to the Employee Assistance Program and Wellbeing Portal, 24 hours a day, 7 days a week.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family‑friendly maternity and paternity benefits.
- High‑street and lifestyle discounts and a cycle‑to‑work scheme.
*Terms and conditions apply.
Part Time Customer Service Supervisor (RSA) in Dewsbury employer: Tpexpress
TransPennine Express is an exceptional employer that prioritises the well-being and development of its staff, offering excellent career prospects and a structured personal development plan. With a supportive work culture that values customer service excellence, employees enjoy generous benefits including free rail travel for themselves and their dependants, competitive salaries, and access to a comprehensive wellbeing programme. Working in a dynamic environment, you will have the opportunity to make a meaningful impact on passengers' journeys while enjoying a range of lifestyle discounts and family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Supervisor (RSA) in Dewsbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tpexpress and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tpexpress and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Supervisor (RSA) in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tpexpress.
Get Familiar with Our Brand:Before applying, take some time to learn about Tpexpress and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tpexpress
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tpexpress.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tpexpress will surely appreciate.
