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- Tasks: Deliver exceptional customer service at the station, assisting with tickets and train information.
- Company: Join TransPennine Express, a forward-thinking rail company committed to progress.
- Benefits: Enjoy competitive pay, free rail travel, and generous leave entitlements.
- Why this job: Be part of a team that makes a real difference in customers' journeys every day.
- Qualifications: Excellent communication skills and a friendly, approachable manner are essential.
- Other info: Great career prospects and personal development opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Professional (Stations) RSA GPR – Selby
We\’re TransPennine Express and we\’re going places. Whether that\’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
As a Customer Service Professional on our station, you\’ll work between the station ticket office and the train platforms of both Selby and Brough stations (General Purpose Relief), however Selby station will be your home base. You\’ll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day\’ to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchasing tickets, providing train service information, providing assistance to disabled and vulnerable people, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.
You\’ll make sure you\’re always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you\’ll be working outdoors so you\’ll need to be comfortable working in all weather conditions and able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you\’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.
We are looking for people who can demonstrate:
- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
- This position does not have line management responsibilities therefore supervisory experience is not essential.
Applicants will be invited to complete an online assessment and if successful you\’ll be invited to an interview with one of our Area Customer Experience Managers. If you\’ve got what we\’re looking for, we\’ll invite you to a safety critical medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.
*Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes\’ drive away from the advertised station.
If that sounds like the right fit for you, we\’d love to hear from you, please click apply and complete an application form.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Customer Service Supervisor (RSA GPR) employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (RSA GPR)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TransPennine Express. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who’s genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about engaging with customers, think of some common situations you might face at the station. Role-play these scenarios with a friend or family member to build your confidence and show off your friendly, approachable manner during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service. Make sure you’re smartly presented for your interview. It shows that you take the opportunity seriously and are ready to represent TransPennine Express in a professional manner.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Professional position.
We think you need these skills to ace Customer Service Supervisor (RSA GPR)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making their journeys better.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our mission of delivering a great service every day!
Be Clear and Confident: In your written application, communicate clearly and confidently. Use straightforward language and make sure your points are easy to understand – we appreciate a friendly tone!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at Tpexpress
✨Know the Company
Before your interview, take some time to research TransPennine Express. Understand their mission, values, and recent developments in the rail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Professional, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you handled difficult customers or provided assistance to those in need.
✨Dress Smartly
First impressions matter! Make sure you dress smartly and presentably for your interview. A professional appearance reflects your seriousness about the role and aligns with the company's standards of being well presented.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice how you would handle various situations on the station, such as assisting disabled customers or dealing with lost property. This will help you articulate your thought process and problem-solving skills effectively.
