At a Glance
- Tasks: Engage with customers, assist with tickets, and provide train information.
- Company: TransPennine Express is transforming the rail industry in the North and Scotland.
- Benefits: Enjoy free rail travel, competitive salary, and generous annual leave.
- Other info: Must live within 50 minutes' drive of the station.
- Why this job: Join a supportive team focused on customer service and personal development.
- Qualifications: Excellent customer service skills and ability to work varied shifts required.
The predicted salary is between 24000 - 36000 € per year.
Customer Service Professional (Barriers) – Hull (Talent Pool)
We\'re TransPennine Express and we\'re going places. Whether that\'s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\'re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
To our customers you\'ll be the face of TransPennine Express so we\'re looking for individuals who have a genuine passion for customer service and have a warm and welcoming manor. To you, looking smart and behaving professionally is important. You enjoy engaging with people and have an appreciation of working in cross cultural and diverse environment. You are skilled in all aspects of customer service including handling difficult conversations. Due to the ticket revenue aspects of this role you must also be comfortable processing cash and card payments.
You\'ll enjoy helping customers with their luggage and any other assistance required to safety help our customers on their way. You\'ll provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling so you\'ll need to make sure your train service knowledge is always up to date.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you\'ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.
If you think you\'ve got what it takes and possess the passion and confidence to take on this role then we would love to hear from you.
We are looking for people who can demonstrate:
- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
Applicants will be invited to complete an online assessment and if successful, you\'ll then be invited to an interview with our Customer Experience Team. If you\'ve got what we\'re looking for, we\'ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period. *Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes\' drive away from the advertised station.
If that sounds like the right fit for you, then we\'d love to hear from you. Please click apply and complete an application form. We\'re looking forward to hearing from you!
What we offer
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\' service* for you and your dependents*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\'s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Goings places has never felt better!
At TransPennine Express, it\'s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\'s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\'d love to have you onboard.
#J-18808-LjbffrCustomer Service Professional - Gateline (Talent Pool) in Kingston upon Hull employer: Tpexpress
At TransPennine Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and personal growth. With excellent career prospects, structured training, and generous benefits including free rail travel for you and your dependents, we ensure our team members feel supported and fulfilled in their roles. Join us in our mission to transform the rail industry while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Professional - Gateline (Talent Pool) in Kingston upon Hull
✨Tip Number 1
Familiarise yourself with TransPennine Express and their services. Understanding their routes, schedules, and customer service ethos will help you engage confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult customer scenarios. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, as this will showcase your skills in a real-world context.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shift patterns. Since the role requires working at various times, showing that you can adapt to these demands will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your communication skills by engaging in conversations with friends or family about customer service. This will help you articulate your thoughts clearly and confidently during the interview process.
We think you need these skills to ace Customer Service Professional - Gateline (Talent Pool) in Kingston upon Hull
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Professional at TransPennine Express. Familiarise yourself with their values and mission to ensure your application reflects your alignment with them.
Tailor Your CV:Highlight your customer service experience prominently in your CV. Use specific examples that demonstrate your ability to handle difficult conversations and provide excellent service, as these are key aspects of the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a diverse environment. Mention your ability to engage with customers warmly and professionally, as well as your readiness to work varying shifts.
Prepare for Online Assessment:Once you submit your application, be ready for an online assessment. Brush up on your customer service skills and train service knowledge, as these will likely be tested. Practice common scenarios you might face in the role.
How to prepare for a job interview at Tpexpress
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Demonstrate Professionalism
Dress smartly and present yourself in a professional manner. This role is customer-facing, so showing that you understand the importance of appearance and behaviour can set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions about handling difficult conversations or challenging customer interactions. Think of scenarios where you successfully resolved issues and be ready to discuss your approach and the outcomes.
✨Know Your Train Service Information
Familiarise yourself with the train services offered by TransPennine Express, including routes, schedules, and ticketing processes. Being knowledgeable will demonstrate your commitment to the role and help you answer questions confidently.
