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- Tasks: Engage with customers, assist with tickets, and provide train information.
- Company: TransPennine Express is transforming rail travel in the North and Scotland.
- Benefits: Enjoy free rail travel, competitive salary, and generous annual leave.
- Other info: Flexible shifts and a focus on diversity in the workplace.
- Why this job: Join a supportive team dedicated to customer service and personal growth.
- Qualifications: Excellent customer service skills and a friendly, professional manner required.
The predicted salary is between 24000 - 36000 £ per year.
We are TransPennine Express and we are going places. Whether that is helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
To our customers, you will be the face of TransPennine Express, so we are looking for individuals who have a genuine passion for customer service and have a warm and welcoming manner. Looking smart and behaving professionally is important. You enjoy engaging with people and have an appreciation of working in a cross-cultural and diverse environment. You are skilled in all aspects of customer service, including handling difficult conversations. Due to the ticket revenue aspects of this role, you must also be comfortable processing cash and card payments.
You will enjoy helping customers with their luggage and any other assistance required to safely help our customers on their way. You will provide train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling, so you will need to make sure your train service knowledge is always up to date.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced, you will follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross-cultural and diverse environment.
If you think you have what it takes and possess the passion and confidence to take on this role, then we would love to hear from you. We are looking for people who can demonstrate:
- Excellent customer service skills, in the good times and the bad.
- Friendly and approachable manner.
- Ability to speak clearly and confidently.
- Smart and well presented.
- Computer literate with the ability to use Microsoft packages.
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times.
Applicants will be invited to complete an online assessment and if successful, you will then be invited to an interview with our Customer Experience Team. If you have what we are looking for, we will invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six-month probation period.
Please note, due to safety reasons, we cannot consider applications from those who live more than 50 minutes' drive away from the advertised station. If that sounds like the right fit for you, then we would love to hear from you. Please click apply and complete an application form. We look forward to hearing from you!
What we offer:
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4-weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependents.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- High street and lifestyle discounts as well as a cycle to work scheme.
At TransPennine Express, it is our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it is ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we would love to have you onboard.
Customer Service Professional - Gateline (Talent Pool) employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Professional - Gateline (Talent Pool)
✨Tip Number 1
Familiarise yourself with TransPennine Express and their services. Understanding their routes, schedules, and customer service ethos will help you engage confidently during the interview process.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for handling difficult conversations and showcasing your friendly, approachable manner.
✨Tip Number 3
Be ready to discuss your experiences in diverse environments. Think of examples where you've successfully worked with people from different backgrounds, as this aligns with the company's values.
✨Tip Number 4
Ensure you have a reliable plan for getting to the station, especially for early shifts. Being able to demonstrate your punctuality and commitment to the role will make a positive impression.
We think you need these skills to ace Customer Service Professional - Gateline (Talent Pool)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Professional at TransPennine Express. Highlight your customer service experience and how it aligns with their mission of providing excellent service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to this role. Emphasise your ability to handle difficult conversations, your friendly manner, and your experience in a diverse environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in the rail industry. Mention specific examples of how you've provided excellent service in the past.
Prepare for Online Assessment: Be ready for the online assessment by reviewing common customer service scenarios and questions. Practice articulating your thoughts clearly and confidently, as this will be crucial for both the assessment and the interview.
How to prepare for a job interview at Tpexpress
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Demonstrate Professionalism
Dress smartly and present yourself in a professional manner. This role is all about being the face of TransPennine Express, so first impressions matter. Ensure your attire is neat and appropriate for the interview.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle difficult conversations or challenging customer interactions. Think of scenarios where you successfully resolved issues and be ready to discuss your approach and the outcome.
✨Familiarise Yourself with Train Services
Brush up on your knowledge of train services, including schedules and platform information. Being able to confidently answer questions about the rail network will show your commitment to the role and impress the interviewers.