Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Delivery Manager, ensuring smooth journeys for our customers across the North.
- Company: TransPennine Express is transforming rail travel in the North and Scotland with exciting infrastructure projects.
- Benefits: Enjoy free rail travel, generous leave, competitive salary, and wellness support.
- Why this job: Be part of a mission to enhance customer experience and connect communities while developing your skills.
- Qualifications: Must have customer service experience, strong communication skills, and a flexible approach to work.
- Other info: Opportunity for personal growth and to lead change in the rail industry.
The predicted salary is between 24000 - 36000 £ per year.
We’re TransPennine Express and we’re going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
Over the next decade, TransPennine Express (TPE) and Northern (NTL) will benefit from a series of high profile infrastructure projects presenting a challenge to keep our customers moving with as little disruption as possible to their journey. The most notable is the multi-billion pound Transpennine Route Upgrade (TRU) between Manchester and York, but there are also other schemes taking place across our networks.
It is extremely important to TPE, NTL and the wider railway industry that communication to customers is consistent and accurate, keeping people moving when key lines are closed and during unplanned disruption.
To support our wider approach to customer handling, an exciting opportunity has arisen to become a Customer Delivery Manager.
The successful candidate will be expected to work at different railway locations across the north of England, communicating effectively with all other front-line grades, managers, key contractors and, most critically, the fare-paying customer. Working in a cross-industry team with other Customer Delivery Managers on behalf of TPE, NTL and other operators, you will act as advocates for the TRU programme, taking the lead in customer management both in advance and during planned disruption to deliver excellent customer service in line with the TRU Customer Manifesto.
An ideal candidate would have the following strengths and experiences:
- An effective communicator, approachable, possess excellent interpersonal skills, and a flexible approach to working hours and locations;
- Experience working in a fast-paced front-line customer-facing role, within the transport or retail industry;
- Must have customer service experience and must be able to work under pressure;
- Must be punctual, a team player, well-presented and well-organised;
- Comfortable working on their feet, often outside and for several hours at a time;
- Good geographical knowledge of the railway system in the north of England;
- Educated to a GCSE standard (or equivalent) as a minimum.
You are expected to be accountable for your actions and business performance, whilst challenging yourself as an individual to be even better. As part of the wider team you will continually develop your skills and fully demonstrate the company and TRU values.
If that sounds like the right fit for you, we’d love to hear from you, please click apply and complete an application form.
What we offer:
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on a 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service for you and your dependants.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme.
*Terms and conditions apply.
At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
#J-18808-Ljbffr
Customer Service Professional employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Professional
✨Tip Number 1
Familiarize yourself with the Transpennine Route Upgrade (TRU) and its impact on customer service. Understanding the specifics of this project will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in fast-paced, customer-facing roles. Be ready to share specific examples of how you've handled pressure and provided excellent service, as this is crucial for the Customer Delivery Manager position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would effectively relay information to customers during disruptions. Think about scenarios where clear communication made a difference in customer satisfaction.
✨Tip Number 4
Research the geographical layout of the railway system in the north of England. Being knowledgeable about the area will not only help you in the role but also impress the hiring team with your commitment to understanding the job's requirements.
We think you need these skills to ace Customer Service Professional
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Professional position. Understand the key responsibilities and required skills, such as effective communication and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any roles that required strong interpersonal skills. Make sure to include specific examples of how you've handled customer interactions in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the challenges in the rail industry and how you can contribute to excellent customer service during disruptions.
Showcase Your Flexibility: In your application, emphasize your flexibility regarding working hours and locations, as well as your ability to work under pressure. This aligns with the company's needs for a Customer Delivery Manager.
How to prepare for a job interview at Tpexpress
✨Show Your Enthusiasm
TransPennine Express values drive and enthusiasm. Make sure to express your passion for customer service and the rail industry during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Effective Communication Skills
As a Customer Delivery Manager, you'll need to communicate effectively with various stakeholders. Prepare to discuss how you handle communication in challenging situations, especially during disruptions. Use examples that highlight your interpersonal skills.
✨Highlight Your Experience in Fast-Paced Environments
The role requires experience in fast-paced, customer-facing positions. Be ready to talk about your previous roles in transport or retail, focusing on how you managed pressure and maintained excellent service standards.
✨Know the Railway System
Good geographical knowledge of the railway system in the north of England is crucial. Brush up on key routes and recent developments in the rail network. This will show your commitment and preparedness for the role.
