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- Tasks: Help customers have a great travel experience and assist with their needs.
- Company: TransPennine Express is transforming the rail industry in the North and Scotland.
- Benefits: Enjoy free rail travel, generous leave, and discounts on travel and lifestyle.
- Why this job: Join a supportive team focused on customer service and personal development.
- Qualifications: Passion for customer service and willingness to work flexible shifts.
- Other info: Opportunity to lead change in the rail industry while being yourself.
The predicted salary is between 24000 - 36000 £ per year.
Customer Ambassador – Sheffield
We\’re TransPennine Express and we\’re going places. Whether that\’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
We\’re on the hunt for outgoing, friendly, and customer-focused individual to join our new Customer Ambassador team.
It doesn\’t matter whether a customer is getting on or off one of ours train at a station we manage or one managed by another train operator, we want each and every one of our customers to have a great travelling experience with us.
As a Customer Ambassador, you\’ll be based at a major station to represent TransPennine Express and be attentive to the needs of our customers, especially during times of disruption.
The roles will present daily variety and challenge as you help people with their different requirements, be that a customer who requires assistance to access the station or train, coordinating rail replacements, pointing customers to the correct places, or trying to reunite people with their lost property (it happens to us all!)
You\’ll receive all the training and ongoing support and supervision you need to do an amazing job for our customers.
We\’d love to hear from you if………
- You\’re passionate about customer service
- You\’re happy to work a shift / roster patter that will involve some weekend working, or early starts / late finishes from time to time
- You\’re comfortable working on your feet for the duration of your shift
If that sounds like the right fit for you, we\’d love to hear from you, please click apply and complete an application form.
What we offer
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Goings places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Customer Ambassador - Sheffield employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Ambassador - Sheffield
✨Tip Number 1
Familiarise yourself with TransPennine Express and its services. Understanding the company's values and mission will help you align your responses during any interviews or conversations, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-life scenarios. Think of examples from your past experiences where you've gone above and beyond for a customer, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role involves working weekends and varying hours, showing that you're adaptable and willing to meet these requirements can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the rail industry and its impact on communities. Expressing a passion for helping people travel and connecting them with their destinations can resonate well with the hiring team at TransPennine Express.
We think you need these skills to ace Customer Ambassador - Sheffield
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TransPennine Express is looking for in a Customer Ambassador. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Make sure your CV reflects your passion for customer service and any previous roles that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for TransPennine Express and how you can contribute to their mission of providing excellent customer experiences.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for a Customer Ambassador.
How to prepare for a job interview at Tpexpress
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure a great experience for customers.
✨Demonstrate Flexibility
Since the role involves working shifts, including weekends and early starts, be prepared to discuss your availability. Highlight any past experiences where you successfully adapted to changing schedules or worked under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in challenging situations. Think of examples where you assisted customers during disruptions or resolved conflicts effectively.
✨Research TransPennine Express
Familiarise yourself with the company’s values and mission. Understanding their commitment to customer service and community will help you align your answers with what they are looking for in a Customer Ambassador.