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- Tasks: Lead strategic projects and manage multi-disciplined teams in a fast-paced environment.
- Company: Dynamic company offering hybrid work and a collaborative culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by delivering innovative change and managing exciting projects.
- Qualifications: Experience in project management, client relations, and team leadership required.
The predicted salary is between 50000 - 60000 £ per year.
Salary dependant on experience. Location hybrid with the ability to commute to key TP UK site (Glasgow / Manchester / Bristol). Contract permanent. Hours 37.5 hours per week. Flexibility required.
Role Overview
You will be accountable for the successful delivery of strategic projects and change within a fast-paced environment. This will include operational and business change, IT change governance and strategic activity as defined by the business through the effective management of multi-disciplined project teams and using planning tools including MS Project and wider MS Office tools. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. You will have experience in managing, coaching and developing professional teams and have significant skills and experience in client relationships and executive level reporting and engagement. The ideal candidate must have experience in account management, 3rd party (internal and external) vendor management, project management and/or operations management within a contact centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Key Tasks / Responsibilities
- Organising project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
- Monitoring and reporting on the status of projects including cost, timing, and staffing
- Ensuring adherence to internal and external quality, compliance and regulatory standards
- Identifying and resolving obstacles to completing projects on time and to budget
- Managing multiple, interrelated projects
- Serving as the final decision/opinion maker in the area, coaching, mentoring and training others on the area of expertise
- Ensuring appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction
- Programme governance oversight across full suite of projects to ensure delivery to required standard and wider internal and external stakeholder reporting
- Client engagement and relationship building to manage the successful delivery of change
- Delivering change in line with a strong Prince2 methodology (planning, governance, reporting)
- Overseeing strong risk and issues management and reporting
Qualifications and Requirements
- Able to demonstrate strong IT skills, including a full MS Office suite
- Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills
- Confident with managing changing requirements, able to action rapid impact analysis and make recommendations
- Thrives in a fast-paced environment
- Must have experience of sole responsibility for end-to-end project delivery within a contact centre or similar environment
- Experience of external customer facing projects
- Outstanding stakeholder relationship skills (internal and external)
- Experience in managing teams through the full employee lifecycle
- Proven delivery of cross functional projects, ideally including over £1m initiatives
- Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
- Current Prince2 Practitioner qualification (Agile qualification preferred)
- Educated to degree level or equivalent
Equal Opportunity Statement
We are an equal opportunities employer.
Senior Project Manager employer: T&P
Contact Detail:
T&P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Project Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. We want you to be able to discuss how your experience aligns with their needs, especially in managing complex projects and client relationships.
✨Tip Number 3
Showcase your project management skills during interviews. Bring examples of how you've successfully delivered projects under pressure, and don’t forget to highlight your experience with MS Project and Prince2 methodologies!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Project Manager role. Highlight your experience in managing complex projects, especially in a contact centre environment, and showcase your skills in client engagement and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've led, your experience with Prince2 methodology, and how you handle conflicting deadlines.
Showcase Your IT Skills: Since strong IT skills are a must, make sure to mention your proficiency with MS Office tools and any project management software you've used. This will show us that you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at T&P
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Master the Tools of the Trade
Since the role requires proficiency in MS Project and other MS Office tools, brush up on these applications. Consider preparing a few examples of how you've used these tools to manage timelines, resources, and reporting in previous projects. This will demonstrate your technical skills and readiness for the role.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in managing and developing teams. Think of specific instances where you coached team members or resolved conflicts. Highlighting your leadership style and how it has positively impacted project delivery will resonate well with the interviewers.
✨Engage with Stakeholders
Since client engagement is key, come equipped with examples of how you've built and maintained relationships with stakeholders. Discuss your approach to communication and how you ensure everyone is aligned throughout the project lifecycle. This will illustrate your ability to manage expectations and deliver results.