Teleperformance in Newry (Granite Exchange) is seeking a Customer Service Team Leader to manage a team of Client Executives, drive performance, and coordinate productivity within our client environment. This hybrid role offers 50% home working and 50% onsite with flexible office days and standard hours.
You will coach agents, handle escalations, monitor KPIs, and foster strong working relationships with the client and internal teams.
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Customer Service Team Leader | Hybrid Role & Growth in Newry employer: T&P
TP ICAP is an exceptional employer, offering a dynamic work environment in the heart of Belfast, where innovation and collaboration thrive. With a strong commitment to employee development, we provide comprehensive training and growth opportunities within the fast-paced financial services sector. Our inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
