Teleperformance in Newry (Northern Ireland) seeks a Customer Service Team Leader to manage a team of Client Executives, drive performance and customer satisfaction, and lead escalation handling. The role is hybrid with 50% WFH and 50% onsite, Monday to Friday, 9:00–18:00, 40 hours per week. Permanent contract with a salary of £27,135.99 and strong benefits.
You will develop agents, monitor KPIs, and coordinate with the client and internal teams to maintain high service standards.
#J-18808-LjbffrCustomer Service Team Lead: Hybrid & Growth in Newry employer: T&P
TP is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where creativity thrives. With a focus on employee growth, we provide ample opportunities for professional development and a supportive environment that encourages strategic thinking. Located in London, our hybrid model allows for flexibility while working with a diverse team on impactful projects for a leading multinational beverage client.
