At a Glance
- Tasks: Lead strategic projects and manage multi-disciplined teams in a fast-paced environment.
- Company: Dynamic company offering hybrid work and a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team with excellent career advancement potential.
- Why this job: Make a real impact by delivering change and improving operations.
- Qualifications: Experience in project management, client relations, and team leadership required.
The predicted salary is between 50000 - 60000 € per year.
Salary: Dependant on experience
Location: Hybrid with ability to commute to key TP UK Site (Glasgow / Manchester / Bristol)
Contract: Permanent
Hours: 37.5 hours per week. Flexibility required
Role Overview
You will be accountable for the successful delivery of strategic Projects and Change within a fast paced environment. This will include operational and business change, IT change governance and strategic activity as defined by the business through the effective management of multi-disciplined project teams and using planning tools including MS Project and wider MS Office tools. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. You will have experience in managing, coaching and developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Key Tasks/Responsibilities
- Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirement
- Monitoring and reporting on the status of projects including cost, timing, and staffing
- Ensuring adherence to internal and external Quality, Compliance and Regulatory standards
- Identifying/resolving obstacles to completing project on time and to budget
- Manage multiple, interrelated projects
- Serving as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Programme governance oversight across full suite of Projects to ensure delivery to required standard and wider internal and external stakeholder reporting
- Client engagement and relationship building to manage the successful delivery of change
- Delivers change in line with a strong Prince2 methodology (Planning, Governance, Reporting)
- Oversee strong Risk & Issues Management and reporting.
What are we looking for?
- Able to demonstrate strong IT skills, including a full MS Office suite
- Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.
- Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
- Thrives in a fast paced environment
- Must have experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment
- Experience of external customer facing projects
- Outstanding stakeholder relationship skills (internal and external)
- Experience in managing teams through the full employee lifecycle
- Proven delivery of cross functional projects, ideally including over £1m initiatives
- Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
- Current Prince 2 Practitioner qualification (Agile qualification preferred)
- Educated to degree level or equivalent
Senior Project Manager in Manchester employer: T&P
Join a dynamic and innovative team as a Senior Project Manager, where you will thrive in a hybrid work environment across key UK sites in Glasgow, Manchester, or Bristol. Our company fosters a collaborative culture that prioritises employee growth through continuous training and development opportunities, while offering competitive salaries and flexible working arrangements. With a focus on delivering impactful projects and building strong client relationships, we provide a rewarding atmosphere for professionals eager to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management. Think about how you’ve handled conflicting deadlines or managed teams in the past. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to show them why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your key skills and experiences.
We think you need these skills to ace Senior Project Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your project management experience, especially in a Contact Centre environment, and don’t forget to showcase your IT skills and any relevant qualifications like Prince2.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Project Manager role. Mention specific projects you've managed and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at T&P
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the outcomes. This will show your depth of experience and ability to deliver under pressure.
✨Master the Tools of the Trade
Since the role requires proficiency in MS Project and other MS Office tools, brush up on these before your interview. Consider preparing a few examples of how you've used these tools to manage timelines, resources, and reporting effectively in previous roles.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in managing and developing teams. Highlight specific instances where you coached team members or resolved conflicts. This will demonstrate your capability to lead multi-disciplined project teams successfully.
✨Engage with Stakeholders
Client engagement is key in this role, so think of examples where you've built strong relationships with stakeholders. Discuss how you’ve communicated project updates and managed expectations, as this will illustrate your strong verbal and written communication skills.
