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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Reputable service provider based in Manchester with a focus on excellence.
- Benefits: Flexible work options, competitive salary, and opportunities for career advancement.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Management experience and strong leadership and analytical skills required.
- Other info: Enjoy a hybrid work environment with a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
A reputable service provider based in Manchester is seeking a Customer Service Assistant Manager. The role involves delivering high performance and engagement across a multifunctional team while ensuring exceptional customer experience.
Responsibilities include:
- Team leadership
- Performance management
- Adherence to operational standards
Ideal candidates should have management experience in a relevant field and possess strong leadership and analytical skills. This position operates both on-site and offers work-from-home options.
Hybrid Customer Service Operations Manager in Manchester employer: TP
Contact Detail:
TP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about delivering exceptional customer experiences. Be ready to share examples of how you've led teams and improved performance in your previous roles.
✨Tip Number 3
Show off your analytical skills! During interviews, highlight specific instances where your analytical thinking has led to better decision-making or improved team performance. This will demonstrate that you’re not just a leader, but a strategic thinker too.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Hybrid Customer Service Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and leadership skills. We want to see how you've led teams and improved performance in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Assistant Manager role. Share specific examples of how you've delivered exceptional customer experiences in the past.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, include any relevant data or metrics that demonstrate your ability to manage performance effectively. We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at TP
✨Know the Company Inside Out
Before your interview, do some homework on the service provider. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role involves team leadership, be prepared to discuss your management experience. Think of specific examples where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Analytical Thinking
As an Assistant Manager, you'll need strong analytical skills. Be ready to talk about how you've used data to make decisions or improve processes in previous roles. Bring along any relevant metrics or outcomes to back up your claims.
✨Prepare for Hybrid Work Questions
Since this position offers both on-site and remote work options, think about how you can manage a hybrid team effectively. Prepare to discuss your strategies for maintaining engagement and performance across different working environments.
